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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and provide top-notch customer service.
- Company: Lambourne End Centre, a vibrant 54-acre site in Essex.
- Benefits: Gain valuable experience in a supportive environment with personal development opportunities.
- Other info: Join a team dedicated to empowering youth through engaging programmes.
- Why this job: Make a difference in young people's lives while enjoying a scenic rural setting.
- Qualifications: Retail experience and strong communication skills are a must.
The predicted salary is between 20000 - 25000 £ per year.
Lambourne End Centre is looking for a Customer Services Support Assistant to carry out receptionist and shop duties, welcoming groups, answering phone calls, responding to queries, updating booking information and monitoring feedback.
About the Centre
The Centre is a fantastic 54‑acre site in south‑west Essex. Its scenic rural setting, yet on the doorstep of East London’s urban fringe, offers a unique resource. The Centre boasts residential accommodation, training facilities, outdoor adventure activities, a garden project and a working farm with dedicated environmental areas. These facilities support a wide range of programmes that promote personal development for young people, especially those at risk or struggling in traditional mainstream environments. The programmes encourage team building, problem solving, communication skills, confidence, and aspirations.
Responsibilities
- Welcoming groups and guests to the Centre
- Answering phone calls and responding to inquiries
- Managing booking information and shop duties
- Monitoring and forwarding feedback and issues
Qualifications
- Experience working in a retail environment
- Experience dealing with customers in person, on the telephone and via email
- Proficient IT skills and high standard of written English
- Good organisational skills
Customer Services Support Assistant - Lambourne End - Essex London employer: Social Farms & Gardens | Ffermydd a Gerddi Cymdeithasol
Contact Detail:
Social Farms & Gardens | Ffermydd a Gerddi Cymdeithasol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Support Assistant - Lambourne End - Essex London
✨Tip Number 1
Get to know the Centre! Familiarise yourself with its facilities and programmes. This way, when you chat with potential employers, you can show genuine interest and knowledge about what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you managed bookings or handled multiple tasks at once. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Services Support Assistant - Lambourne End - Essex London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role in customer services.
Tailor Your Application: Make sure to tailor your application to the specific role at Lambourne End. Highlight your relevant experience in retail and customer service, and connect it to the responsibilities mentioned in the job description. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Social Farms & Gardens | Ffermydd a Gerddi Cymdeithasol
✨Know the Centre Inside Out
Before your interview, take some time to research Lambourne End Centre. Familiarise yourself with its facilities, programmes, and the unique environment it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with customers, whether in person or over the phone. Highlight how you handled inquiries, resolved issues, and ensured customer satisfaction. This is key for a role that revolves around welcoming guests and managing feedback.
✨Demonstrate Your IT Proficiency
Since the role requires good IT skills, be ready to discuss your experience with relevant software and tools. If you have specific examples of how you've used technology to improve processes or enhance customer service, make sure to share those during the interview.
✨Organisational Skills Matter
As a Customer Services Support Assistant, you'll need to juggle multiple tasks. Prepare to discuss how you prioritise your workload and manage your time effectively. You could even mention any systems or methods you use to stay organised, which will impress the interviewers.