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For Companies At a Glance
- Tasks: Moderate and develop vibrant digital communities for top brands while engaging with users.
- Company: Join Social Factor, a leading social media agency focused on human connection.
- Benefits: Flexible schedules, remote work, and opportunities to grow your skills.
- Why this job: Be the voice of brands and connect with diverse communities online.
- Qualifications: Experience in social media moderation and excellent communication skills required.
- Other info: Work remotely in a dynamic environment with exciting project-based opportunities.
Overview
Social Factor is a social media agency seeking great moderation talent in the United Kingdom. We offer flexible schedules and opportunities on a project/gig or part-time basis. Some work may be 24/7, so we may have opportunities for early birds or night owls.
Role: Social Media Community Moderator – Remote UK. The Community Moderator will work to develop strong, growing digital communities for some of the world’s most well-known brands as work becomes available. When a match exists, a Social Factor team member will reach out to discuss availability and interest.
Location: Remote in the United Kingdom. Language: English and additional languages such as German, French, Spanish, Portuguese, Korean and Japanese may be required depending on the project.
All qualified applicants will be asked to complete a Community Moderation assessment at initial screening. Completion and passing the assessment is required to work at Social Factor in this role but does not guarantee employment.
Responsibilities
Note: The description uses terminology from the original listing but focuses on core duties and expectations.
- Develop and moderate digital communities for client brands, engaging with users in real-time and troubleshooting as needed.
- Understand and mirror the brand voice across multiple brands; engage with users appropriately and professionally.
- Monitor social media conversations on major platforms (Facebook, X/Twitter, Instagram, LinkedIn, etc.).
- Analyze social media metrics to inform community management strategies.
- Coordinate with clients or internal teams using digital project management tools (e.g., Asana, JIRA, Mavenlink, Basecamp); familiarity is a plus.
- Maintain strong organizational and multitasking abilities in a dynamic environment.
- Adhere to company policies and maintain high standards of spelling and grammar; participate in skills assessments as part of final candidate evaluation.
Qualifications
- Native-level understanding of language.
- Deep understanding of language-specific pop culture, nomenclature, cultural references, and slang.
- Able to understand client brand voice and accurately engage with users.
- Previous social media moderation experience is required.
- Experience with Sprinklr, Khoros, and/or Sprout Social is a plus.
- Excellent verbal and written communication skills; ability to mirror voice/tone across brands.
- Excellent spelling and grammar; a skills test will be given for final candidates.
- Strong willingness to learn, critical thinking, and proactive approach.
- High energy with the ability to multitask in a growing organization.
- Experience with major social platforms (Facebook, X/Twitter, Instagram, LinkedIn, etc.).
- Ability to analyze social media metrics.
- Experience with digital project management tools is a plus.
- Minimum operating systems: Windows 10 and macOS 12.x; high-speed internet (minimum 150 Mbps).
Employment details
Social Factor is a social media agency that believes in Human Connection and growth with clients including Fortune 100/500 companies. This role is part-time or project-based and remote in the UK; roles vary by client needs.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Social Media Community Moderator - Remote UK employer: Social Factor
Contact Detail:
Social Factor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Community Moderator - Remote UK
✨Tip Number 1
Get your networking game on! Connect with folks in the industry on LinkedIn or Twitter. Join relevant groups and engage in conversations to get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal blog where you can showcase your social media moderation experience and any cool projects you've worked on. This will help you stand out!
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait for them to reach out. Apply through our website and follow up with a friendly message to express your enthusiasm.
✨Tip Number 4
Prepare for the assessment! Brush up on your community moderation skills and be ready to demonstrate your understanding of brand voice and engagement strategies during the screening process.
We think you need these skills to ace Social Media Community Moderator - Remote UK
Some tips for your application 🫡
Show Off Your Social Skills: When you're writing your application, make sure to highlight your previous social media moderation experience. We want to see how you've engaged with communities and handled real-time conversations, so share specific examples that showcase your skills!
Mirror the Brand Voice: Since understanding and mirroring brand voice is key for this role, try to reflect that in your application. Use a tone that matches our job description and show us you can adapt your style to fit different brands. It’s all about making that connection!
Keep It Professional and Polished: Make sure your application is free from spelling and grammar mistakes. We value high standards, so take the time to proofread your work. A clean, professional application will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Social Factor
✨Know Your Brands
Before the interview, research the brands you'll be moderating for. Understand their voice, values, and target audience. This will help you demonstrate your ability to engage with users in a way that aligns with each brand's identity.
✨Show Off Your Social Skills
Be prepared to discuss your previous social media moderation experience. Share specific examples of how you've handled challenging situations or engaged with communities. Highlight any tools you've used, like Sprinklr or Khoros, to show you're tech-savvy.
✨Brush Up on Metrics
Familiarise yourself with social media metrics and analytics. Be ready to explain how you've used data to inform your community management strategies in the past. This shows you can think critically and adapt your approach based on performance.
✨Practice Your Communication
Since excellent verbal and written communication skills are crucial, practice mirroring different brand voices. You might even want to do a mock moderation session with a friend to refine your tone and style before the big day.
