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- Tasks: Moderate and develop vibrant digital communities for top brands while engaging with users.
- Company: Join Social Factor, a leading social media agency focused on human connection.
- Benefits: Flexible schedules, remote work, and opportunities to grow your skills.
- Why this job: Be the voice of iconic brands and shape online conversations in real-time.
- Qualifications: Experience in social media moderation and a knack for brand voice.
- Other info: Dynamic, part-time role with potential for project-based work.
The predicted salary is between 13 - 16 £ per hour.
Social Factor is a social media agency seeking great moderation talent in the United Kingdom. We offer flexible schedules and opportunities on a project/gig or part-time basis. Some work may be 24/7, so we may have opportunities for early birds or night owls.
The Community Moderator will work to develop strong, growing digital communities for some of the world's most well-known brands as work becomes available. When a match exists, a Social Factor team member will reach out to discuss availability and interest.
Location: Remote in the United Kingdom.
Language: English and additional languages such as German, French, Spanish, Portuguese, Korean and Japanese may be required depending on the project.
All qualified applicants will be asked to complete a Community Moderation assessment at initial screening. Completion and passing the assessment is required to work at Social Factor in this role but does not guarantee employment.
Responsibilities:
- Develop and moderate digital communities for client brands, engaging with users in real-time and troubleshooting as needed.
- Understand and mirror the brand voice across multiple brands; engage with users appropriately and professionally.
- Monitor social media conversations on major platforms (Facebook, X/Twitter, Instagram, LinkedIn, etc.).
- Analyze social media metrics to inform community management strategies.
- Coordinate with clients or internal teams using digital project management tools (e.g., Asana, JIRA, Mavenlink, Basecamp); familiarity is a plus.
- Maintain strong organizational and multitasking abilities in a dynamic environment.
- Adhere to company policies and maintain high standards of spelling and grammar; participate in skills assessments as part of final candidate evaluation.
Qualifications:
- Native-level understanding of language.
- Deep understanding of language-specific pop culture, nomenclature, cultural references, and slang.
- Able to understand client brand voice and accurately engage with users.
- Previous social media moderation experience is required.
- Experience with Sprinklr, Khoros, and/or Sprout Social is a plus.
- Excellent verbal and written communication skills; ability to mirror voice/tone across brands.
- Excellent spelling and grammar; a skills test will be given for final candidates.
- Strong willingness to learn, critical thinking, and proactive approach.
- High energy with the ability to multitask in a growing organization.
- Experience with major social platforms (Facebook, X/Twitter, Instagram, LinkedIn, etc.).
- Ability to analyze social media metrics.
- Experience with digital project management tools is a plus.
- Minimum operating systems: Windows 10 and macOS 12.x; high-speed internet (minimum 150 Mbps).
Social Factor is a social media agency that believes in Human Connection and growth with clients including Fortune 100/500 companies. This role is part-time or project-based and remote in the UK; roles vary by client needs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Social Media Community Moderator - Remote UK in London employer: Social Factor
Contact Detail:
Social Factor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Community Moderator - Remote UK in London
✨Tip Number 1
Get your networking game on! Connect with folks in the social media space, especially those who work at agencies like Social Factor. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! If you’ve got experience moderating communities, create a portfolio showcasing your best work. Share examples of how you’ve engaged users and handled tricky situations – it’ll make you stand out!
✨Tip Number 3
Be ready for that assessment! Brush up on your community moderation skills and be prepared to demonstrate your understanding of brand voice and engagement strategies. It’s your chance to shine, so take it seriously!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from interested candidates. Make sure to highlight your relevant experience and why you’re passionate about building digital communities.
We think you need these skills to ace Social Media Community Moderator - Remote UK in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see how you engage with others and reflect the brand voice. Don't be afraid to show us your unique style while keeping it professional.
Tailor Your Application: Make sure to customise your application for the Social Media Community Moderator role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do!
Proofread Like a Pro: Spelling and grammar matter to us, so give your application a thorough proofread before hitting send. A clean, error-free application shows attention to detail and professionalism, which is key in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Social Factor
✨Know Your Brands
Before the interview, research the brands you'll be moderating for. Understand their voice, values, and target audience. This will help you demonstrate your ability to engage with users in a way that aligns with each brand's identity.
✨Show Off Your Social Skills
Be prepared to discuss your previous social media moderation experience. Share specific examples of how you've handled challenging situations or engaged with communities. Highlight any tools you've used, like Sprinklr or Khoros, to show you're ready for the role.
✨Brush Up on Metrics
Familiarise yourself with social media metrics and analytics. Be ready to talk about how you've used data to inform your community management strategies. This shows that you can not only engage but also analyse and improve community interactions.
✨Practice Your Communication
Since excellent verbal and written communication skills are crucial, practice mirroring different brand voices. You might even want to do a mock moderation session to showcase your ability to maintain high standards of spelling and grammar under pressure.
