Social Media Specialist - Italian & Spanish

This is a fully remote role - based in the UK, Italy or Spain. Type: Full time salaried.

Join Us at Social Element! Founded 23 years ago we’re a leading global full-service social media agency on a mission to protect and grow brands socially. In today’s cluttered world, communities are seeking authentic brand relationships, which is why we have devised our Social Currency Methodology to enable brands to grow their earned media presence, whilst tracking the investment back to their brand growth and value.

Now, we're on the lookout for a passionate Social Media Specialist for Italian and Spanish markets to work on a leading automotive brand.

What you’ll do:

• Day-to-day social media community management, engaging with consumers, and communities on behalf of the brand across social channels.
• Actively engage with consumers 1:1, managing responses to questions, concerns, and general brand love.
• Be on the pulse of what’s new in social; knowledgeable about social platforms capabilities and offerings (including Facebook, Twitter, Instagram, and TikTok).
• Assist in revising engagement tactics and recommendations to clients in response to platform developments.
• Creation and on-time delivery of social media performance reports, including understanding of defining KPIs and making recommendations based on performance.
• Line Management of shift team members: Quality Assurance and checking that team work is up to standard, including training and onboarding team members and ensuring team members are up to speed on the latest tools and trends.

About You:

• Native level/fluent Italian and Spanish.
• Strong English written and verbal skills.
• Passionate and curious about social media, with an eye for trends and a love of internet culture.
• Possesses excellent written and verbal communication skills, with flawless spelling, grammar, and proofreading.
• Creative and adept at crafting engaging copy based on the client’s brand and tone of voice.
• Conscientious about attention to detail with the ability to multitask, prioritize, and balance multiple projects effectively without missing deadlines.
• Strong collaborator and team player who does not hesitate to support the team, department, agency, and clients.
• Able to build and nurture relationships internally and externally.
• Proactive problem solver who anticipates issues and identifies opportunities for increasing effectiveness and efficiency.
• Finds and implements solutions with minimal supervision.
• Commitment to excellence - developing high-quality work, taking full ownership of job responsibilities, and working non-standard hours when necessary.
• Takes pride in what we do, what we create, within Social Element and in our community.

Skills & Qualities:

• Proven experience in online customer support, social media moderation or engaging with social media communities on behalf of brands on social.
• Working knowledge of social media platforms, including Instagram, Facebook, TikTok, Twitter, and YouTube, and their audiences.
• Client facing experience is advantageous.
• Any experience working with B2B or within logistics industries sought after!

Please note: A personal Facebook account is required as this is how we connect to our clients pages.

Our Diversity, Equality & Inclusion Commitment:

We welcome applications from diverse and under-represented groups regardless of their background. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfill all the requirements, we encourage you to still apply. We’d love to hear from you! We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply. We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.