At a Glance
- Tasks: Lead social insights projects and deliver impactful storytelling for global brands.
- Company: Join The Social Element, a top social media agency with a vibrant culture.
- Benefits: Enjoy flexible working, 33 days holiday, and well-being support.
- Other info: Diverse and inclusive workplace welcoming all backgrounds.
- Why this job: Be part of an award-winning team and shape brand narratives in a dynamic environment.
- Qualifications: Experience in social insights and strong communication skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
- Where: London & Surrounding Areas (Hybrid - one day in the office a week)
- Type: Full time salaried role
Join Us at The Social Element!
Founded 24 years ago we’re a leading global full-service social media agency on a mission to protect and grow brands socially.
In today’s cluttered world, communities are seeking authentic brand relationships, which is why we have devised our Brand Currency Methodology to enable brands to grow their earned media presence, whilst tracking the investment back to their brand growth and value.
Now, we're on the lookout for a Social Insights Manager to join our award-winning Intelligence Team.
Opportunity
We are looking for a social intelligence expert to join our award-winning Intelligence Team.
As a team we’re here to create industry-first work and we’re looking for someone with that same hunger and excitement to do things a bit differently.
This role will be a key part of our team, working on a selection of global and national brands.
You will be known for great storytelling and insight generation.
You will have fantastic communication and time management skills, and be able to work confidently within an agency structure in order to bring the best work to your clients.
- Your clients: You will manage the reporting programmes of clients, being responsible for their strategic monthly and quarterly reporting.
You’ll act as a trusted partner to these clients, knowing their business objectives and reporting against these.
- Projects & Innovation: Confident in working across a variety of insights project types, from standard social listening projects through to trends and audience work streams.
- Proactive client development: Support the Client Services Team in identifying opportunities for upselling
- Culture & Tech savvy: Understand what’s happening in the zeitgeist (whether you get your news from Tik Tok or the web).
- While also staying up to date with platform and social listening vendor changes
- What You’ll Do
- Deliver insights projects end-to-end from research design, analysis and visualisation to delivery.
- Deliver your projects on time and to a high standard, working in collaboration with more senior members of the team.
- Contribute to proposals and scopes in collaboration with the head of insights and client services teams.
- Develop your skills as a researcher, learning new techniques and technologies. To include survey data, web analytics and desk research.
- Contribute to a culture of learning and development within the team.
- Build relationships with key stakeholders both within and outside of the Insights Team.
- Work with the Head of Insights to promote the team, internally and externally, contributing to and leading on PR activity.
Skills + Traits
- Strong technical experience in social listening tools such as Talkwalker, Hootsuite or Sprinklr. Experience with Global Web Index or similar is a bonus.
- Fantastic attention to detail, organisational and time management skills.
- Honed storytelling skills and comfortable in presenting your work
- A curious, proactive approach with a can-do attitude
- A team oriented professional, with the ability to work independently and self-motivated
- Competent in using Microsoft/Google Suite, with a focus on Power Point and excel.
Experience
- Proven experience working in a social insights role
- We don’t mind where you come from. Your experience could be from brand-side, agency or publisher; working in PR, creative, social or elsewhere.
- Experience working for multi-market clients
- Bonus: Experience of working on automotive, financial services, retail or travel
Benefits
- Please note these benefits are for UK based employees only
- Remote/Flexible working (occasional travel)
- 33 days of holiday (including the bank holidays)
- Birthday off
- Annual Occasion Day off for an important event (eg moving house, getting married)
- 1 Volunteer day off
- Flexible Fridays (Working half day)
- 3 Well Being Days
- Eye care: Contributions towards eye tests and glasses
- Enhanced sick pay: 4 weeks full pay, 4 weeks half pay
- Enhanced family friendly policies
- Employee Assistance Programme and wellbeing support
- Access to our discounts website
- The Hiring Process
- Culture + Connect Interview with one of the Talent Team
- Skills + Experience Interview with members of the Social Intelligence Team
- Assignment Phase
- Final Interview with members of the Social Intelligence Team + wider team members
- Our Diversity, Equality & Inclusion Commitment
We welcome applications from diverse and under-represented groups regardless of their background.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you!
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element.
We strongly encourage members of underrepresented groups to apply.
We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.
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Social Insights Manager employer: Social Element
At Social Element, we pride ourselves on being a remote-first agency that fosters a dynamic and inclusive work culture, empowering our employees to thrive in a fast-paced environment. With a strong focus on professional growth, we offer opportunities for collaboration across departments and encourage innovative thinking, ensuring that our team members are at the forefront of social media trends. Join us to be part of a mission-driven company that values creativity and authentic brand relationships, all while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Social Insights Manager
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Social Element.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Social Element!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Social Element, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Social Element or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Social Insights Manager
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Social Element:Before hitting send, make sure to tailor your application specifically to Social Element! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Social Element
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
