Client Success & Content Operations Manager in Maidenhead

Social Climbers is a fast-growing social media and social commerce agency helping brands scale through social platforms, TikTok Shop, UGC, creators and paid social.

We’re looking for someone who thrives in a fast-paced agency environment and wants to play a key role in building one of the UK’s leading social-first agencies.

This isn’t just another Social Media Manager role. You’ll become the operational heartbeat of the agency, ensuring every client receives exceptional service while leading content production from brief through to posting.

The Role

You’ll own the day-to-day delivery of our client accounts.

Working directly with the CEO, you’ll manage client relationships, coordinate our team of creators, oversee content calendars and ensure every project is delivered on time and to an exceptional standard.

You’ll become the main point of contact for many of our clients, allowing the CEO to focus on growth, strategy and new business.

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Client Management

• Act as the primary contact for assigned client accounts.
• Lead weekly client communications and meetings.
• Build strong long-term relationships with clients.
• Understand each client’s goals and ensure our strategy aligns with them.
• Identify opportunities to grow accounts through additional services.

Content Operations

• Build and manage monthly content calendars.
• Brief creators with clear content requirements.
• Review all content before client approval.
• Ensure deadlines are met across every account.
• Schedule and publish content across TikTok, Instagram, Facebook and LinkedIn.

Project Management

• Manage agency workflows using our project management system.
• Keep projects organised and moving efficiently.
• Solve problems before they become client issues.

Performance Reporting

• Prepare monthly performance reports.
• Analyse content performance and recommend improvements.
• Track KPIs across client accounts.
• Present insights confidently to clients.

Team Coordination

• Manage freelance creators and content producers.
• Allocate work efficiently.
• Maintain quality standards across all client content.
• Support onboarding of new creators.

About You

You’ll likely have:

• 3+ years in a marketing or social media agency.
• Experience within the Toys and Games, Gifting, Beiaty or Fashion industry
• Experience managing multiple client accounts simultaneously.
• Excellent organisational and project management skills.
• A passion for social media, creators and digital marketing.
• Confidence leading client meetings.
• Experience using scheduling and project management tools.
• Strong attention to detail.
• The ability to work independently and take ownership.

Bonus Points

• UGC or creator management experience.
• Experience managing freelancers.
• Knowledge of social commerce.

Success in Your First 90 Days

• By the end of your first three months, you’ll:
• Independently manage your client portfolio.
• Run client meetings with confidence.
• Keep all content calendars organised and on schedule.
• Coordinate creators without requiring daily support.
• Improve agency workflows and processes.
• Deliver consistently high client satisfaction.

What We Offer

• Opportunity to grow into an Operations Director role.
• Training and professional development.
• A fast-paced, ambitious and supportive team.
• The opportunity to shape the future of one of the UK’s fastest-growing social commerce agencies.

We’re looking for someone who loves taking ownership, enjoys solving problems and is excited about helping build an agency from the inside out.