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- Tasks: Support clients with Telecare services, equipment management, and emergency protocols.
- Company: Join a dedicated team focused on delivering high-quality Telecare support.
- Benefits: Enjoy flexible working hours, excellent training, and a referral scheme.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a supportive environment.
- Qualifications: Must be eligible to work in the UK and have knowledge of Housing Legislation.
- Other info: Opportunities for both shift-based and standard roles available.
The predicted salary is between 30000 - 42000 £ per year.
The ideal candidate will have relevant Telecare experience or a related background. The role will involve understanding key aspects of Telecare, such as client support, equipment handling, and emergency protocols, which are essential for delivering effective and reliable services. Candidates or team members with direct experience in Telecare or similar roles adapt faster and provide valuable insights. This expertise helps ensure smoother operations and improves the experience for the clients we serve.
Key Responsibilities:
- Efficient Front-Line Service: Contribute to a team that provides a comprehensive and effective Telecare service. This includes offering information, advice, and assistance to service users, customers, and agencies.
- Be the first point of contact for calls requiring actions or visits by Telecare Officers, out-of-hours staff, or other agencies.
- Situational Assessment and Action: Assess service user needs through the Jontek system, telephone, or in person. Take appropriate actions, which may include home visits or welfare checks, and provide first aid or personal hygiene care when needed, following established procedures.
- Telecare Equipment Management: Assess, install, program, and instruct service users on the proper usage and testing of Telecare equipment. Resolve faults, replace, or remove equipment in service users’ homes as necessary.
- Collaboration and Service Implementation: Actively support the implementation and facilitation of Telecare and out-of-hours services. Work closely with staff and external agencies to maintain high standards in service delivery.
- Flexible Working Arrangements: Perform duties according to a 24-hour, 365-day rota pattern. This includes shift-based roles and standard 9-to-5 roles to meet service demands.
To apply for this role you must have:
- Be eligible to work within the UK
- Good knowledge of Housing Legislation
We offer:
- An excellent referral scheme for each successfully placed referral
- Certified complimentary training
- 24 hour one on one specialist social work consultant based within your geographical area
- Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment - we offer twice weekly payroll too!
For more information or details of other roles, please contact Simone at Social Care Locums or visit our website to upload your CV.
Telecare Officer employer: Social Care Locums
Contact Detail:
Social Care Locums Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecare Officer
✨Tip Number 1
Familiarise yourself with the key aspects of Telecare, such as client support and emergency protocols. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals already working in Telecare or related fields. Engaging with them can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Showcase any relevant experience you have with Telecare equipment or similar technologies. Being able to discuss your hands-on experience will set you apart from other candidates and highlight your practical skills.
✨Tip Number 4
Be prepared to discuss how you would handle various scenarios that may arise in a Telecare setting. Demonstrating your problem-solving abilities and situational awareness can make a strong impression during the interview process.
We think you need these skills to ace Telecare Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Telecare Officer. Familiarise yourself with key aspects such as client support, equipment handling, and emergency protocols to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant Telecare experience or related backgrounds. Mention specific instances where you've provided client support or handled Telecare equipment to demonstrate your suitability for the role.
Showcase Your Skills: Clearly outline your skills that align with the job description, such as situational assessment, first aid knowledge, and collaboration with external agencies. Use examples to illustrate how these skills have been applied in previous roles.
Tailor Your Application: Customise your CV and cover letter for this specific role. Address the key responsibilities mentioned in the job description and explain how your background and skills make you the ideal candidate for the Telecare Officer position.
How to prepare for a job interview at Social Care Locums
✨Show Your Telecare Knowledge
Make sure to brush up on key aspects of Telecare, such as client support and emergency protocols. Demonstrating your understanding of these areas will show that you're prepared and capable of delivering effective services.
✨Highlight Relevant Experience
If you have direct experience in Telecare or a related field, be sure to discuss it during the interview. Sharing specific examples of how you've handled similar situations can provide valuable insights into your capabilities.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you would assess service user needs and take appropriate actions. Think of scenarios where you've had to resolve issues quickly and effectively, as this role requires quick thinking and adaptability.
✨Ask Insightful Questions
Prepare some questions about the team dynamics and collaboration with external agencies. This shows your interest in the role and helps you understand how you can contribute to maintaining high standards in service delivery.
