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- Tasks: Lead a team to manage complaints and ensure compliance with The Children Act 1989.
- Company: Join a dedicated team focused on improving children's services and governance.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Collaborative environment with opportunities for growth and innovation.
- Why this job: Shape policies and practices that directly impact children's welfare and service quality.
- Qualifications: Experience with The Children Act 1989 and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for candidates that have experience of The Children Act 1989 to carry out the following duties:
- Be responsible to the Head of Complaints, IG and Business Support and the leadership development, and management of complaints, members’ enquiries, freedom of information requests, individual rights requests, and enquiries from statutory agencies to the Directorate.
- Ensure that appropriate resources are deployed to ensure the efficient and effective delivery of the portfolio of responsibilities of the team.
- Lead on the promotion of a culture of best practice and learning for complaints, information governance, ensuring compliance with legislative and regulatory requirements as they relate to the portfolio for the Directorate.
- Develop and implement policy, systems, processes, performance criteria, standards, governance frameworks and procedures relating to the portfolio.
- Evaluate and interpret complex national policy and legislation relevant to the portfolio ensuring these are put into operational practice and be the directorate expert on such matters.
- Provide strategic oversight and management of the portfolio that increases the organisation effectiveness across the Directorate.
- Manage complex and contentious investigations applying innovative solutions that protect the Council’s reputation and contribute to the corporate values.
- Develop positive relationships that enable collaborative working with leaders across the Council and external partners to ensure there are effective mechanisms in place to contribute to continuous quality improvement in service delivery.
For more information, please contact Simone at Social Care Locums.
Children Complaints Team Leader in Slough employer: Social Care Locums
Contact Detail:
Social Care Locums Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Children Complaints Team Leader in Slough
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in children’s services or complaints management. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on The Children Act 1989 and related legislation. We want you to be the go-to expert in the room, so practice discussing how you’ve applied this knowledge in past roles.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you’ve led teams or projects, especially in handling complaints or improving service delivery. We love to see how you can inspire others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates who align with our values.
We think you need these skills to ace Children Complaints Team Leader in Slough
Some tips for your application 🫡
Know Your Stuff: Make sure you’re familiar with The Children Act 1989 and how it relates to the role. We want to see that you understand the legislation and can apply it in practice, so don’t shy away from showcasing your knowledge in your application.
Tailor Your Application: When applying, make sure to tailor your CV and cover letter to highlight your experience with complaints management and information governance. We love seeing how your past roles align with what we’re looking for, so be specific!
Showcase Your Leadership Skills: As a Children Complaints Team Leader, leadership is key! Use your application to demonstrate your ability to lead teams, manage complex investigations, and promote best practices. We want to know how you’ve made a difference in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Social Care Locums
✨Know Your Legislation
Make sure you brush up on The Children Act 1989 and any relevant legislation. Being able to discuss how these laws impact your role will show that you're not just familiar with the theory, but can apply it in practice.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past. Highlight your experience in managing complaints and enquiries, and be ready to discuss how you foster a culture of best practice and learning within your team.
✨Demonstrate Strategic Thinking
Think about how you would approach developing policies and frameworks for the Directorate. Be prepared to share your ideas on improving service delivery and how you would evaluate complex national policies to implement them effectively.
✨Build Relationships
Emphasise your ability to develop positive relationships with stakeholders. Think of examples where you've collaborated with leaders or external partners to drive improvements, as this is key to the role.