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- Tasks: Lead on preventing and resolving anti-social behaviour and domestic abuse cases.
- Company: Join a dedicated team focused on community safety and support for vulnerable residents.
- Benefits: Enjoy a supportive work environment with opportunities for professional development.
- Why this job: Make a real difference in people's lives while working collaboratively with various stakeholders.
- Qualifications: Must have a full driving licence and experience in public sector tenancy management.
- Other info: This role requires strong communication skills and a commitment to safeguarding.
The predicted salary is between 36000 - 60000 £ per year.
To lead on prevention and intervention to help our residents sustain their tenancies. Our Team is based within the Housing Tenancy Management Team, and will work with internal and external stakeholders to contribute directly to the Council's vision to keep communities safe. You will have a clear focus on intervening and resolving reports of ASB and Domestic Abuse, referrals/signposting will be made quickly and accurately, supporting residents, particularly vulnerable residents to ensure tenants feel safe in their homes. Developing strong partnerships with internal and external agencies to assess and manage risk and employ a range of intervention and support measures to mitigate risk to residents and tenancies to secure positive outcomes.
Duties and responsibilities
- Address reports of ASB and Domestic Abuse Casework
- Supporting victims of Domestic abuse within both HRA and General needs stock, ensuring each victim is robustly risk assessed, referred to the appropriate support agencies and receives a tailored safety plan with the implementation of safety measures.
- Attend meetings, working closely with internal and external stakeholders to identify and implement solutions to ASB cases
- Deliver a resident-focused response service to ASB complaints and breaches of tenancy/lease agreement
- Create and manage effective action plans to ensure resolution of ASB cases
- Utilise current legislation and good practice to take preventative and legal action required to resolve ASB cases, including mediation services
- Carry out interviews with complainants, witnesses, and alleged perpetrators of ASB
- Prepare and serve legal notices and prepare cases for court and represent the Organisation as necessary.
- Take ownership of service queries, ensuring a positive customer experience for residents
- Communicate effectively with victims, their families and perpetrators, ensuring that their views are heard and recorded accurately.
- Establish rapport and build a respectful, honest and safe relationship with victims, their families where appropriate and perpetrators as needed.
- Provide and present complex written and verbal reports which are concise, informative and based on analysis of evidence and assessed need.
- Ensure all matters in respect of child and adult safeguarding are dealt with promptly, effectively and in line with operating procedures.
- Provide high quality short and longer-term management of complex and high-risk case work associated with vulnerable perpetrators of anti-social behaviour and abuse.
Key Skills and Requirements include:
- Full driving licence and use of a vehicle at all times.
- Experience of working in the public sector managing Tenancy related breaches.
Senior ASB Housing Officer employer: Social Care Locums
Contact Detail:
Social Care Locums Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ASB Housing Officer
✨Tip Number 1
Familiarise yourself with the latest legislation and best practices related to anti-social behaviour (ASB) and domestic abuse. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the complexities involved.
✨Tip Number 2
Network with professionals already working in housing management or social services. Attend relevant workshops or seminars to build connections and gain insights into the challenges faced in the field, which can be invaluable during discussions with potential employers.
✨Tip Number 3
Prepare to discuss specific case studies or scenarios where you've successfully managed ASB or supported victims of domestic abuse. Highlighting your practical experience will showcase your problem-solving skills and ability to handle sensitive situations effectively.
✨Tip Number 4
Demonstrate your communication skills by practising how you would engage with various stakeholders, including residents, colleagues, and external agencies. Being able to articulate your approach to building rapport and trust is crucial for this role.
We think you need these skills to ace Senior ASB Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Senior ASB Housing Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing tenancy-related breaches and working with vulnerable residents. Use specific examples that demonstrate your ability to handle ASB and domestic abuse cases effectively.
Showcase Communication Skills: Since the role involves effective communication with various stakeholders, ensure your application reflects your strong verbal and written communication skills. Provide examples of how you've successfully communicated complex information in previous roles.
Demonstrate Problem-Solving Abilities: Include instances where you've developed action plans or implemented solutions to resolve issues related to ASB or domestic abuse. This will showcase your proactive approach and ability to manage complex situations.
How to prepare for a job interview at Social Care Locums
✨Understand the Role Thoroughly
Make sure you have a solid grasp of what a Senior ASB Housing Officer does. Familiarise yourself with the key responsibilities, such as managing ASB cases and supporting victims of domestic abuse. This will help you articulate how your experience aligns with the role during the interview.
✨Prepare Real-Life Examples
Think of specific instances from your past work where you've successfully handled similar situations, like resolving ASB complaints or working with vulnerable residents. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
As this role involves interacting with various stakeholders, demonstrate your strong communication abilities. Be prepared to discuss how you would effectively communicate with victims, their families, and alleged perpetrators, ensuring that all parties feel heard and respected.
✨Highlight Your Teamwork Experience
This position requires collaboration with internal and external agencies. Share examples of how you've successfully worked in teams to achieve common goals, particularly in high-pressure situations involving ASB or domestic abuse cases.
