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- Tasks: Handle complaints and enquiries while ensuring compliance with data protection laws.
- Company: Join a dedicated team in Children’s Services focused on high-quality support.
- Benefits: Gain valuable experience, develop your skills, and contribute to meaningful change.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a difference by improving services and supporting the community.
- Qualifications: Experience in complaints handling and knowledge of information governance.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Complaints and Information Governance Officer to carry out the following duties:
- To be responsible for dealing effectively with corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner’s Office enquiries, Freedom of Information and Data Protection Act enquiries, and Member’s Enquiries to the Directorate of Children’s Services.
- To work as part of a team delivering high quality services across the remit of the service having lead responsibility for one or two of the following areas as designated by the Head of Service: Complaints, Freedom of Information, Data Protection, Member’s Enquiries.
- To develop and maintain good relations with service areas and partner agencies.
- To maintain a good working knowledge of the legislation, policies and protocols relevant to the work of the service, e.g. Information governance and complaints procedures relevant to Children’s Services.
- To provide an excellent and professional standard of service to all stakeholders, including provision of advice and guidance.
For more information please contact Simone at Social Care Locums.
Complaints and Information Governance Officer in London employer: Social Care Locums
Contact Detail:
Social Care Locums Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Information Governance Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Complaints and Information Governance Officer role.
✨Tip Number 2
Prepare for interviews by researching common questions related to complaints handling and information governance. We recommend practising your responses with a friend or in front of a mirror to boost your confidence and ensure you shine during the interview.
✨Tip Number 3
Showcase your expertise! Bring examples of how you've successfully managed complaints or navigated data protection issues in the past. We want to see your skills in action, so don’t hold back on sharing those success stories!
✨Tip Number 4
Apply through our website for the best chance at landing the job. We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you. Don’t miss out on this opportunity!
We think you need these skills to ace Complaints and Information Governance Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with complaints and information governance. We want to see how your skills match the specific duties mentioned in the job description.
Showcase Your Knowledge: Demonstrate your understanding of relevant legislation and policies, like the Data Protection Act and Freedom of Information. We love candidates who can show they’re up-to-date with the latest in information governance!
Highlight Teamwork Skills: Since this role involves working as part of a team, share examples of how you've collaborated effectively in the past. We value good relationships with service areas and partner agencies, so let us know how you’ve built those connections.
Keep It Professional: Your application should reflect the professional standard we expect. Use clear language, check for typos, and ensure your formatting is neat. Remember, first impressions count, so make yours shine when you apply through our website!
How to prepare for a job interview at Social Care Locums
✨Know Your Legislation
Make sure you brush up on the relevant legislation, policies, and protocols related to complaints and information governance. Being able to discuss these confidently will show that you're serious about the role and understand the legal framework you'll be working within.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully handled complaints or managed information governance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Teamwork Skills
Since this role involves working as part of a team, think of instances where you've collaborated effectively with others. Be ready to discuss how you’ve built relationships with service areas and partner agencies to deliver high-quality services.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about the team's current challenges or how they measure success in handling complaints. It shows your genuine interest in the role and helps you assess if it's the right fit for you.