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- Tasks: Lead a team managing complaints and enquiries, ensuring best practices and compliance.
- Company: Join a dedicated team focused on improving children's services and governance.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Collaborative environment with opportunities for growth and innovation.
- Why this job: Shape policies and processes that directly impact children's welfare and service quality.
- Qualifications: Experience with The Children Act 1989 and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for candidates that have experience of The Children Act 1989 to carry out the following duties:
- Be responsible to the Head of Complaints, IG and Business Support and the leadership development, and management of complaints, members’ enquiries, freedom of information requests, individual rights requests, and enquiries from statutory agencies to the Directorate.
- Ensure that appropriate resources are deployed to ensure the efficient and effective delivery of the portfolio of responsibilities of the team.
- Lead on the promotion of a culture of best practice and learning for complaints, information governance, ensuring compliance with legislative and regulatory requirements as they relate to the portfolio for the Directorate.
- Develop and implement policy, systems, processes, performance criteria, standards, governance frameworks and procedures relating to the portfolio.
- Evaluate and interpret complex national policy and legislation relevant to the portfolio ensuring these are put into operational practice and be the directorate expert on such matters.
- Provide strategic oversight and management of the portfolio that increases the organisation effectiveness across the Directorate.
- Manage complex and contentious investigations applying innovative solutions that protect the Council’s reputation and contribute to the corporate values.
- Develop positive relationships that enable collaborative working with leaders across the Council and external partners to ensure there are effective mechanisms in place to contribute to continuous quality improvement in service delivery.
For more information, please contact Simone at Social Care Locums.
Children Complaints Team Leader in London employer: Social Care Locums
Contact Detail:
Social Care Locums Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Children Complaints Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to people in the field, especially those who work with The Children Act 1989. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of complaints management and information governance. We recommend practising common interview questions and scenarios related to the role to show you’re ready to tackle any challenge.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led teams or projects in the past, especially in relation to managing complaints or implementing policies. We want to see your ability to drive change and improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Children Complaints Team Leader in London
Some tips for your application 🫡
Know Your Stuff: Make sure you’re familiar with The Children Act 1989 and how it relates to the role. We want to see that you understand the legislation and can apply it in practice, so don’t hold back on showcasing your knowledge!
Tailor Your Application: When writing your application, make it specific to the Children Complaints Team Leader role. Highlight your experience with complaints management and any relevant policies you've developed. We love seeing how your background fits our needs!
Showcase Your Leadership Skills: We’re looking for someone who can lead and inspire a team. Share examples of how you’ve managed teams or projects in the past, especially in challenging situations. Let us know how you promote best practices and learning!
Keep It Professional Yet Personal: While we appreciate professionalism, we also want to get a sense of who you are. Use a friendly tone and let your personality shine through in your application. Remember, you can apply directly through our website!
How to prepare for a job interview at Social Care Locums
✨Know Your Legislation
Make sure you brush up on The Children Act 1989 and any relevant legislation. Being able to discuss how these laws impact your role will show that you're not just familiar with the theory, but can apply it in practice.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past. Highlight your experience in managing complaints and enquiries, and be ready to discuss how you foster a culture of best practice and learning within your team.
✨Demonstrate Strategic Thinking
Think about how you would approach developing policies and frameworks for the Directorate. Be prepared to share your ideas on improving service delivery and how you would evaluate complex national policies to implement them effectively.
✨Build Relationships
Emphasise your ability to develop positive relationships with stakeholders. Think of examples where you've collaborated with leaders or external partners to enhance service delivery and quality improvement, as this is key for the role.