Care Coordinator in Great Malvern

We are excited to present a fantastic opportunity for an experienced and compassionate Care Coordinator to join our well-established domiciliary care service based in the heart of Malvern, Worcestershire. This is a permanent position within a reputable and growing organisation that is dedicated to delivering high-quality, person-centred care to clients within their own homes across the local community.

As a Care Coordinator, you will play a pivotal role in the day-to-day coordination and scheduling of care services, ensuring that our clients receive the very best standard of care while supporting and guiding a dedicated team of care workers. This is a rewarding role that truly makes a difference to the lives of vulnerable individuals and their families.

As a Care Coordinator, your responsibilities will include, but are not limited to:

• Coordinating and scheduling care worker rotas to ensure full care coverage across the service at all times
• Acting as the first point of contact for clients, their families, and care workers regarding any queries, concerns, or changes to care plans
• Conducting initial client assessments and regularly reviewing and updating individual care plans in line with changing needs
• Monitoring the quality and delivery of care services to ensure compliance with CQC regulations and company policies
• Supporting the recruitment, induction, and ongoing training and development of care workers
• Managing and responding to any incidents, complaints, or safeguarding concerns in a timely and professional manner
• Building and maintaining strong, trusting relationships with clients, families, healthcare professionals, and external agencies
• Completing accurate and detailed administrative tasks, including maintaining up-to-date client and staff records
• Participating in on-call duties as required to support the smooth running of the service
• Assisting the Registered Manager in ensuring the service meets all regulatory and contractual requirements

The ideal candidate will demonstrate the following skills, qualifications, and experience:

• Previous experience working within a domiciliary care or home care setting is highly desirable
• Strong organisational and time management skills with the ability to prioritise a demanding workload
• Excellent communication and interpersonal skills, both written and verbal
• Proficiency in care rostering and scheduling software or a willingness to learn new systems
• A good understanding of CQC regulations and compliance standards within the care sector
• Knowledge of safeguarding procedures and a commitment to protecting vulnerable adults
• A compassionate, empathetic, and person-centred approach to care coordination
• Ability to work effectively both independently and as part of a wider team
• Flexibility to participate in an on-call rota, including evenings and weekends where required
• A valid UK driving licence and access to a reliable vehicle is preferred
• NVQ Level 3 in Health and Social Care or equivalent qualification is advantageous

Competitive salary of £26,500 per annum. A supportive and friendly working environment within an established care organisation. Ongoing training, professional development, and career progression opportunities. The chance to make a genuine and meaningful difference in the lives of people within the Malvern community. Employee wellbeing support and recognition schemes. Mileage allowance where applicable.

We are a well-established and highly regarded domiciliary care provider based in Malvern, with a strong reputation for delivering compassionate, high-quality care services to individuals in their own homes. Our dedicated team shares a common passion for making a positive difference, and we pride ourselves on a culture of respect, integrity, and continuous improvement.

If you are a motivated and experienced care professional looking for your next career challenge, we would love to hear from you. Please submit your CV and a covering letter outlining your relevant experience and why you believe you are the ideal candidate for this role. Apply today and become part of a team that truly cares.

We are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of age, gender, ethnicity, disability, or background. All successful applicants will be subject to an enhanced DBS check.