Campaign Support Assistant (Temporary Roles – 1 x part time, 1 x full time)
Location: 1 Leith Walk, Edinburgh (Office Based)
Days / Hours: Full-time, Monday to Friday, 37 hours. Part time, 16 hours, days variable.
Contract Type: Fixed Term.
Contract Dates: 6 th November 2026 – 24 th December 2026.
Rate of Pay: £13.45 per hour
Are you a confident communicator with a friendly and professional manner?
Do you have great attention to detail and enjoy supporting meaningful campaigns that make a real difference?
We’re looking for two Campaign Support Assistants to join our team in Leith on a temporary basis. You’ll play an important role in connecting with our donors and supporters during Social Bite’s flagship ‘Festival of Kindness’ Christmas campaign, providing a warm and professional first point of contact for all enquiries.
What you’ll be doing:
- Contacting donors, supporters, volunteers, and customers by phone and email, providing information, thanks, and updates.
- Delivering an effective administration service including managing emails and phone calls.
- Recording and updating data accurately in our CRM system, ensuring supporter information is correct and up to date.
- Processing customer payment information, ensuring accuracy and discretion.
- Managing incoming enquiries, signposting or escalating to the relevant colleagues as appropriate.
- Adhering to GDPR regulations concerning customer data collection and storage.
- Assisting the team with general administration duties, as required.
What we’re looking for:
- Confident, friendly, and professional telephone manner.
- Well organised, strong attention to detail and accuracy in all tasks.
- Good working knowledge of Microsoft Word and Excel.
- Excellent written and verbal communication skills.
- Comfortable using computers and online systems.
- Able to build positive rapport quickly and work well within a supportive team.
- Impact: Your work will empower people experiencing homelessness to transform their own lives through our key pillars of providing homes, jobs, food and support.
- Culture: You’ll be part of a supportive and dynamic team in an entrepreneurial organisation that values your unique take on how to achieve our goals.
- Growth: Gain valuable experience in donor relations, administration, and campaign delivery.
- Purpose: Be part of a friendly, forward-thinking environment where your contribution truly matters.
- This role is paid at the current real Living Wage rate of £13.45 per hour, plus accrued holiday pay
- Free and discounted food and drinks at our Social Bite Coffee Shops
- Access to wellbeing support and high street discounts
- A welcoming, values-driven culture where everyone’s contribution is recognised
Please note that we’re a dog-friendly office - some of our team occasionally bring in their dogs to work. We manage this carefully so it works for everyone, including colleagues with allergies.
Recruitment Process
We believe recruitment should be a two-way process - an opportunity for both you and us to get to know each other, to make sure it’s the right fit on both sides.
The successful candidates will not only have the right skills but will also share our values and believe in our mission to end homelessness and build a more connected society.
There will be a two-stage recruitment process, which will involve an initial call with our Individual Giving Manager. If it feels like a good fit on both sides, you’ll then be invited for a coffee and conversation with some of the wider team.
We’re keen to recruit as soon as possible. Applications will be reviewed as they are received, and interviews will be scheduled on a rolling basis - so we encourage you to apply early.
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