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For Companies At a Glance
- Tasks: Engage with charity supporters and manage online conversations with care and empathy.
- Company: Join Social AF, a leading social media moderation team for top UK charities.
- Benefits: Flexible freelance role, competitive pay, and the chance to make a real difference.
- Why this job: Be the voice of charities and help create positive online communities.
- Qualifications: 3+ years in communications, social media moderation experience, and excellent writing skills.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
The predicted salary is between 15 - 20 £ per hour.
Who we are
Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector. Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace.
Our services include:
- Social media moderation
- Facebook group moderation
- Supporter experience
We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.
About the role
We’re looking for experienced social media and communications professionals to join our freelance moderation team. Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively. This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.
Working pattern
Moderation takes place between 9am and 9pm, Monday to Sunday. Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets. Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions. For example, 3 hours may be split into 5-6 check-ins throughout the day.
You must be able to:
- Start moderation from 9am (or earlier)
- Monitor activity throughout the day
- Complete a final check before 9pm
- Adhere to our sub-3-hour response time
Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.
Key Responsibilities
- Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines
- Respond to comments, messages and queries in a timely, accurate and empathetic way
- Maintain a response time of under three hours
- Identify, manage and de-escalate negative or inappropriate content
- Hide or remove content in line with moderation policies
- Identify and escalate safeguarding concerns appropriately
- Signpost users to relevant support services where needed
- Encourage positive engagement and supporter action, including donations where appropriate
- Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch
- Manage your workload independently while following clear processes and guidance
What We’re Looking For
Essential
- Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit
- Proven experience moderating social media channels
- Excellent written communication skills, with strong attention to detail
- Ability to work independently and manage time effectively across multiple check-ins
- Confidence in making judgement calls using guidance rather than scripts
- Understanding of fundraising and how charities engage supporters
- Ability to remain calm and professional in high-volume or sensitive situations
- Availability to work 3-6 days per week, including at least one weekend day
- Flexibility to adapt quickly if issues arise
Desirable
- Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch
What our moderators say:
“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan
“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah
Interviews: w/c 11th May
Compulsory training: 26th May - 10am - 4pm
Start date: w/c 1st June
Social Media Moderator (Freelance) employer: Social AF
Contact Detail:
Social AF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Moderator (Freelance)
✨Tip Number 1
Get your social media game on point! Familiarise yourself with the platforms and tools we use, like Sprout Social and Meta Business Suite. Show us you know your stuff by engaging with our content online before applying.
✨Tip Number 2
Network like a pro! Connect with current moderators or industry professionals on LinkedIn. Ask them about their experiences and get insider tips that could give you an edge in the interview process.
✨Tip Number 3
Prepare for those tricky scenarios! Think about how you’d handle negative comments or sensitive situations. We want to see your judgement skills in action, so practice articulating your thought process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team and ready to dive into the world of social media moderation.
We think you need these skills to ace Social Media Moderator (Freelance)
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience in social media moderation and communications. We want to see how you've engaged with communities and handled sensitive situations, so don’t hold back on those examples!
Tailor Your Application: Take a moment to tailor your application to our specific needs. Use the job description as a guide and reflect our tone of voice in your writing. This shows us you understand what we’re all about!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, attention to detail is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Social AF
✨Know Your Charities
Before the interview, do your homework on the charities Social AF works with. Understand their missions, values, and any recent campaigns they've run. This will show your genuine interest and help you tailor your responses to align with their goals.
✨Showcase Your Communication Skills
As a Social Media Moderator, excellent written communication is key. Prepare examples of how you've effectively engaged with audiences in previous roles. Be ready to demonstrate your ability to respond empathetically and accurately to comments or queries during the interview.
✨Familiarise Yourself with Moderation Tools
If you have experience with moderation tools like Sprout Social or Meta Business Suite, make sure to mention it. If not, take some time to learn the basics of these platforms. Being knowledgeable about the tools they use will give you an edge and show your commitment to the role.
✨Prepare for Scenario Questions
Expect questions that assess your judgement in high-pressure situations. Think of scenarios where you had to manage negative comments or sensitive issues. Practising your responses will help you stay calm and articulate during the interview.