At a Glance
- Tasks: Engage with charity supporters and manage online conversations with care and empathy.
- Company: Join Social AF, a leading social media moderation team for top UK charities.
- Benefits: Flexible freelance role, competitive pay, and the chance to make a real difference.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
- Why this job: Be the voice of charities and help create positive online communities.
- Qualifications: 3+ years in communications, social media moderation experience, and excellent writing skills.
The predicted salary is between 15 - 20 £ per hour.
Who we are
Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector. Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace.
Our services include:
- Social media moderation
- Facebook group moderation
- Supporter experience
We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.
About the role
We’re looking for experienced social media and communications professionals to join our freelance moderation team. Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively. This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.
Working pattern
Moderation takes place between 9am and 9pm, Monday to Sunday. Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets. Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions. For example, 3 hours may be split into 5-6 check-ins throughout the day.
You must be able to:
- Start moderation from 9am (or earlier)
- Monitor activity throughout the day
- Complete a final check before 9pm
- Adhere to our sub-3-hour response time
Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.
Key Responsibilities
- Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines
- Respond to comments, messages and queries in a timely, accurate and empathetic way
- Maintain a response time of under three hours
- Identify, manage and de-escalate negative or inappropriate content
- Hide or remove content in line with moderation policies
- Identify and escalate safeguarding concerns appropriately
- Signpost users to relevant support services where needed
- Encourage positive engagement and supporter action, including donations where appropriate
- Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch
- Manage your workload independently while following clear processes and guidance
What We’re Looking For
Essential
- Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit
- Proven experience moderating social media channels
- Excellent written communication skills, with strong attention to detail
- Ability to work independently and manage time effectively across multiple check-ins
- Confidence in making judgement calls using guidance rather than scripts
- Understanding of fundraising and how charities engage supporters
- Ability to remain calm and professional in high-volume or sensitive situations
- Availability to work 3-6 days per week, including at least one weekend day
- Flexibility to adapt quickly if issues arise
Desirable
- Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch
What our moderators say:
“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan
“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah
Interviews: w/c 11th May
Compulsory training: 26th May - 10am - 4pm
Start date: w/c 1st June
Social Media Moderator (Freelance) employer: Social AF
Social AF is an exceptional employer for freelance Social Media Moderators, offering a flexible work environment that allows you to balance your professional and personal commitments. With a strong focus on supporting renowned charities, you'll find meaningful engagement in your role while benefiting from a collaborative and supportive team culture. The opportunity for growth and the chance to work with high-profile campaigns make this position not only rewarding but also a unique chance to contribute positively to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Social Media Moderator (Freelance)
✨Connect with Local NGOs
Dive into local non-profit events and community workshops—these are goldmines for freelance gigs in the social impact space. Networking with pro-bono organisations can lead to discovering opportunities where your skills can shine.
✨Showcase Your Impact Portfolio
Create a compelling portfolio that highlights your past social impact projects. This should include client testimonials and case studies—real stories that show how you've made a difference. Use platforms like Behance or a personal website to host your work.
✨Engage with Online Communities
Join Facebook groups and LinkedIn communities focused on social impact and non-profits. Participating in discussions not only builds your reputation but can also lead to freelance gigs as other members share job opportunities.
✨Pitch to Non-Profit Startups
Many start-ups in the non-profit sector are looking for freelancers who can support their mission. Research potential projects, approach them with tailored pitches that explain how you can help, and apply directly through our website for a solid starting point!
We think you need these skills to ace Social Media Moderator (Freelance)
Some tips for your application 🫡
Show Your Passion for Social Impact:When applying for a freelance role in social impact projects, let your enthusiasm shine through! In your application, share personal anecdotes or experiences that demonstrate your commitment to social causes. This helps us see why you're a perfect fit for making a difference with Social AF.
Craft a Tailored Portfolio:For our freelance positions, it’s really important to include a portfolio that showcases your previous work in the nonprofit sector or social impact initiatives. Highlight projects that align closely with the kind of work Social AF does, and don’t forget to include metrics or outcomes to illustrate your impact!
Outline Your Availability and Rates Clearly:Transparency is key in freelance applications! Make sure to include your availability and any rate expectations in your application. This gives us a clear understanding of how you can fit into our projects and helps to set the stage for a smooth collaboration.
Connect the Dots in Your CV:When it comes to your CV, focus on relevant experiences that highlight your skills in project management, grant writing, or community engagement. Tailor your CV to reflect the specific requirements of the freelance role at Social AF to help us understand how you can directly contribute to our mission.
How to prepare for a job interview at Social AF
✨Showcase Your Impact
As we're diving into the world of nonprofits and social impact projects, it’s vital to highlight your previous work that made a difference. Bring along case studies or examples from your freelance projects that emphasise your ability to create positive change and measure outcomes. Let’s show Social AF how you’ve delivered real results!
✨Be Ready for Scenario Questions
Expect questions that ask how you’d handle specific challenges in the nonprofit space. They might throw real-world scenarios your way to see your problem-solving skills in action. Practise articulating your thought process, as this will demonstrate not only competence but also a genuine passion for the issues at stake.
✨Pitch Your Unique Value
Remember, freelancing means you’re not just someone they hire; you’re a partner in their mission. Be prepared to sell your unique skillset and how it fits their needs. Tailor your pitch based on the social causes they're involved in to show that you understand and resonate with their goals.
✨Bring the Right Tools
In the nonprofit sector, familiarity with project management and collaboration tools can set you apart. Whether it’s Trello, Asana, or Google Workspace, have examples ready of how you’ve used these tools in past projects to streamline your work. This will illustrate your organisational skills and readiness to be an effective team member from day one.
