At a Glance
- Tasks: Support sales inquiries, process orders, and provide excellent customer service.
- Company: Join Social-Ability, a company dedicated to spreading joy and improving care for those with cognitive conditions.
- Benefits: Enjoy a hybrid work environment, competitive salary, and the chance to make a real difference.
- Other info: Flexible working hours and opportunities for personal growth in a supportive environment.
- Why this job: Be part of a mission-driven team that enhances the quality of life for individuals in need.
- Qualifications: Strong communication skills and experience in sales or customer support are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Social-Ability is dedicated to making society happier, with a core focus on bringing laughter and joy to people living with dementia and other cognitive conditions.
We provide the Happiness Programme - an interactive light therapy service, designed in collaboration with care staff, families, and friends to create meaningful impact.
We support a range of care and community services across UK, Europe and North America, including care homes, hospitals and libraries.
Social-Ability is growing its reach and welcomes new team members who are passionate about improving the quality of care and community services.
Role Description
This is a full-time Inside Sales Assistant role based in Tonbridge, offered on a hybrid basis with work-from-home flexibility.
The Inside Sales Assistant will handle inbound and outbound sales inquiries, support the sales team with lead follow-up, and maintain accurate records in CRM (Hubspot) and order management systems.
Daily tasks include responding to prospective and existing customers via phone and email, preparing quotes, processing orders, and coordinating delivery details with internal teams.
The role also involves providing excellent customer service, answering product and service questions, and escalating complex issues when needed.
The Inside Sales Assistant will collaborate closely with colleagues across sales, operations, and customer support to ensure a smooth experience for care providers and community organizations.
Skills & Experience required
- Strong sales and customer success skills, with experience supporting a sales team in a customer-focused environment.
- Excellent communication abilities, including clear, professional phone and email communication and active listening skills.
- Order processing and basic administrative skills, including accuracy in data entry and familiarity with Hubspot or order management systems.
- Ability to work effectively in a hybrid setting from Tonbridge, managing time and priorities with minimal supervision.
- Comfort working with technology and learning new systems
- Experience in Saa S, healthcare, education or social impact sectors
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Inside Sales Assistant in Tonbridge employer: Social-Ability
At Social-Ability, we pride ourselves on being an exceptional employer dedicated to enhancing the lives of those living with dementia and cognitive conditions. Our supportive work culture fosters collaboration and innovation, offering employees in Tonbridge the opportunity to contribute to meaningful projects while enjoying the flexibility of a hybrid work environment. With a strong focus on personal and professional growth, we empower our team members to develop their skills and make a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Assistant in Tonbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Social-Ability. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Social-Ability before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inside Sales Assistant in Tonbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Social-Ability:Your cover letter is your chance to shine! Tell us why you want to work at Social-Ability specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Social-Ability!
How to prepare for a job interview at Social-Ability
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
