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For Companies At a Glance
- Tasks: Lead high-value accounts and coach a team of Account Managers to success.
- Company: Join one of the UK's fastest-growing performance agency groups, The Soar Group.
- Benefits: Enjoy 27 days holiday, private health insurance, and flexible remote work options.
- Why this job: Make an impact with top D2C brands while advancing your career in a dynamic environment.
- Qualifications: 4+ years in agency account management and experience mentoring teams.
- Other info: Collaborate with a world-class team and enjoy rapid career progression.
The predicted salary is between 40000 - 50000 £ per year.
Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first (1 day per month in-office - Hambi Media HQ, Oval, London)
Compensation: £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday
About the Soar Group
The Soar Group is one of the UK's fastest-growing performance agency groups, home to three specialist agencies. Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK's largest Creative Strategy department with design, production, strategy, and UGC all under one roof.
What Sets Us Apart
- Nominated for Meta's Creative Diversity Award 2025, the only independent agency recognised.
- Highest independent agency spend on Meta in 2025.
- Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
- Two production studios (London and Manchester).
- Creators of D2C Diaries, one of the UK's leading eCommerce podcasts.
About the role
We're hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You'll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently.
You are not just "good with clients" – you know how to run accounts, lead people, and raise standards.
What you'll be responsible for
- Client & Commercial Leadership: Own senior relationships across larger, higher-impact accounts. Lead strategic client conversations, performance reviews and planning. Guide clients through launches, pivots and scale moments. Spot upsell, retention and growth opportunities.
- Pod & People Management: Line-manage Account Managers within your pod. Coach AMs on communication, organisation and client ownership. Raise delivery standards across accounts and workflows. Support hiring, onboarding and development of AMs.
- Delivery & Quality Control: Oversee UGC and creative workflows across the pod. Ensure launches are planned, resourced and executed cleanly. Act as escalation point for delivery or client risk. Maintain consistency across processes and client experience.
What you bring
- 4+ years' experience in agency account management.
- Proven experience managing or mentoring Account Managers.
- Strong understanding of performance creative, UGC and launch cycles.
- Confidence running senior client conversations independently.
- Commercial awareness – retention, margin, and growth matter to you.
- Calm authority – clients and teams trust your judgment.
Who you are
- A true manager – you enjoy leading people, not just accounts.
- Standards-driven – you care about quality and consistency.
- Accountable – you own outcomes across your pod.
- Structured and decisive – you bring order and clarity.
- A role model – AMs learn by watching how you operate.
Benefits & opportunities
- Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
- Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
- Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
- Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
- Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes.
- Remote working with 1 day a month in London Head Office.
Senior Account Manager (Ecommerce) in London employer: Soarwithus
Contact Detail:
Soarwithus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager (Ecommerce) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can land you that Senior Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to account management. We suggest role-playing with a friend or using mock interview tools to boost your confidence and polish your delivery.
✨Tip Number 3
Showcase your expertise in performance creative and UGC during interviews. Bring examples of past successes and how you’ve driven growth for clients. We want to see that you’re not just a good fit, but the perfect fit for our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining the Soar Group family.
We think you need these skills to ace Senior Account Manager (Ecommerce) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience in agency account management and any relevant achievements that showcase your ability to lead teams and manage high-value accounts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about performance creative and how your skills align with our needs. Don’t forget to mention your experience with UGC and client leadership.
Showcase Your Leadership Skills: We want to see how you’ve successfully managed and mentored others in your previous roles. Share specific examples of how you've raised standards and improved team performance, as this is key for the Senior Account Manager position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Soarwithus
✨Know Your Stuff
Make sure you understand the ins and outs of performance creative and UGC. Brush up on recent trends in e-commerce and be ready to discuss how they impact client relationships. This shows you're not just a candidate, but someone who can bring real value to the table.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or mentored Account Managers in the past. Highlight your ability to raise standards and improve workflows. The Soar Group is looking for someone who can lead with confidence, so make sure to demonstrate that in your responses.
✨Be Client-Centric
Think about how you can enhance client relationships and drive growth. Be ready to discuss specific strategies you've used to upsell or retain clients. This role is all about client leadership, so showing your commercial awareness will set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the Soar Group is the right fit for you. Remember, interviews are a two-way street!