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For Companies At a Glance
- Tasks: Manage client accounts and drive high-performing creative campaigns in a fast-paced environment.
- Company: Join the Soar Group, one of the UK's fastest-growing performance agencies.
- Benefits: Enjoy 27 days holiday, private health insurance, and flexible working options.
- Other info: Collaborate with a dynamic team and enjoy a fun, supportive culture.
- Why this job: Grow your career in account management while working with top D2C brands.
- Qualifications: 2+ years in account management with strong communication and commercial awareness.
The predicted salary is between 42000 - 50000 £ per year.
About the Soar Group
The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof.
What Sets Us Apart
- Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.
- Highest independent agency spend on Meta in 2025.
- Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
- Two production studios (London and Manchester).
- Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.
About the role:
We’re looking for an Account Manager who is commercially sharp, strategically minded, and builds strong, trusted relationships with clients and stakeholders. You’ll manage up to 5 accounts, acting as the day-to-day client lead across performance creative. You’ll work closely with Strategists, Media Buyers, Creatives and UGC teams to deliver high-performing creative campaigns and keep clients confident at every stage.
What You’ll Be Responsible For
- Own day-to-day client communication across assigned accounts.
- Lead client calls, updates, and check-ins with confidence and commercial context.
- Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin.
- Act as the alignment point between client expectations and campaign delivery.
- Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress.
- Manage quality control across all deliverables.
- Provide clients with a clear, confident narrative around performance and commercials.
- Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated.
- Flag risks early with a recommended course of action or solution.
- Protect account health - balancing client satisfaction, retention, and agency profitability.
What You Bring
- 2+ years' experience in account management, client services or project coordination (agency preferred).
- Exposure to UGC, social-first creative or performance marketing.
- Strong communication skills — clear, calm, and confident with clients and internally.
- Commercial awareness — you understand that great outcomes need to be profitable ones.
- Organised and process-driven, comfortable managing multiple accounts without losing grip on the details.
- Curiosity and eagerness to learn how performance creative drives growth.
- Familiarity with Meta & TikTok ecosystems (conceptually, not buying).
- A proactive, decision-led mindset — you move with intent, not just instruction.
Who You Are
- Outcome-led - you focus on results and see delivery through with purpose.
- Commercially aware - you understand the agency dynamic as well as the client’s needs.
- Alignment-driven - you bring teams and priorities together to keep things moving.
- Launch-minded - you’re comfortable with pace, pressure, and key delivery moments.
- Client-first - you build trust through clarity, honesty and follow-through.
- Process-oriented - you create structure and keep things running smoothly.
- Coachable and ambitious - you’re keen to grow into a role where you make decisions, not just support them.
Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.
Account Manager (Ecommerce) in London employer: Soarwithus
Contact Detail:
Soarwithus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Ecommerce) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their recent projects and how they align with your skills. This shows you’re genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Manager. Highlight your achievements and how you can drive results for clients, especially in performance creative and e-commerce.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at The Soar Group!
We think you need these skills to ace Account Manager (Ecommerce) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and any exposure to UGC or performance marketing. We want to see how your skills align with what we do!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your strong communication skills. Use clear and confident language in your application to reflect how you’d engage with clients and internal teams.
Highlight Your Commercial Awareness: We’re looking for someone who understands the balance between client satisfaction and agency profitability. Make sure to include examples that showcase your commercial mindset and how you’ve driven results in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Soarwithus
✨Know Your Stuff
Before the interview, dive deep into The Soar Group and its agencies. Familiarise yourself with their work in performance creative, UGC, and social media platforms like Meta and TikTok. This knowledge will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare to demonstrate your ability to lead client calls and updates. Think of examples where you've successfully managed client relationships or resolved issues, showcasing your calm and clear communication style.
✨Be Commercially Savvy
Understand the balance between client satisfaction and agency profitability. Be ready to discuss how you've previously translated client goals into actionable plans while keeping an eye on margins. This will show that you grasp the commercial aspects of account management.
✨Demonstrate Your Organisational Skills
With multiple accounts to manage, organisation is crucial. Share specific strategies or tools you use to keep track of details and deadlines. Highlight any experience you have in coordinating teams and driving accountability, as this will resonate well with the role's requirements.