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- Tasks: Manage client accounts, coordinate teams, and ensure successful project launches.
- Company: Join Hambi Media, the UK's top performance creative agency for e-commerce brands.
- Benefits: Enjoy 27 days holiday, flexible working, and opportunities for rapid career growth.
- Why this job: Be at the forefront of creative projects that drive real growth for exciting brands.
- Qualifications: 2+ years in account management with strong communication and organisational skills.
- Other info: Work remotely with occasional office days in London and be part of a dynamic team.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in‑house strategy, production, UGC and design teams, we produce creative that doesn’t just look good - it drives growth. We’ve delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks.
Our UGC Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time.
We’re looking for an UGC Account Manager who is sharp, organised, and eager to learn - someone who thrives in fast-moving environments and enjoys being close to launches, creative and clients. You’ll manage up to 5 accounts, acting as the day‑to‑day client lead across performance creative and UGC. You’ll work closely with Strategists, Media Buyers, Creatives and UGC teams to keep projects moving and clients confident. This role is ideal for someone who wants to grow into a Senior Account Manager - learning how high‑performing pods operate while owning their responsibilities with maturity and intent.
What you’ll be responsible for:
- Own day‑to‑day client communication across assigned accounts
- Lead client calls, updates, and launch check‑ins with confidence
- Translate client goals into clear briefs, timelines, and action plans
- Coordinate internal teams (strategy, creative, production, UGC, media)
- Manage UGC workflows: briefs, timelines, creator coordination, delivery
- Keep projects on track across fast‑paced launch cycles
- Provide clear performance context and campaign updates to clients
- Flag risks early and proactively propose solutions
- Act as a quality‑control checkpoint before assets go live
- Champion client satisfaction, retention, and long‑term trust
What you bring:
- 2+ years’ experience in account management, client services or project coordination (agency preferred)
- Exposure to UGC, social‑first creative or performance marketing
- Strong communication skills - clear, calm, and confident with clients
- Organised, process‑driven, and comfortable juggling multiple accounts
- Curiosity and eagerness to learn how performance creative drives growth
- Familiarity with Meta & TikTok ecosystems (conceptually, not buying)
- A proactive mindset - you don’t wait to be told
Who you are:
- Ownership‑led - you take responsibility for outcomes
- Launch‑minded - you enjoy pace, pressure and delivery moments
- Client‑first - you build trust through clarity and follow‑through
- Process‑oriented - systems over chaos
- Coachable and ambitious - you want to grow into leadership
Benefits:
- Our incredible client base. We work with a wide range of companies, spanning multiple niches and continents.
- You will be part of a world‑class team, made up of high‑performing, motivated individuals.
- You will learn how brands succeed and grow revenue via Facebook, Instagram and TikTok.
- 26 Days Paid Holiday (Extra holiday to have your birthday off).
- Ability to quickly progress into leadership roles in a fast‑growing agency.
- Company pension scheme.
- Structured training and development.
- Lots of team building activities.
- Regular salary reviews and bonus incentives.
- Flexible working (ability to work abroad for 30 days at a time).
- Hybrid working (we have a beautiful office in Oval, Central London).
UGC Account Manager employer: Soar With Us
Contact Detail:
Soar With Us Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UGC Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Hambi Media. A friendly chat can open doors and give you insider info on what they're looking for.
✨Tip Number 2
Prepare for your interviews by practising common questions related to UGC and account management. We want you to showcase your communication skills and how you handle multiple accounts with ease.
✨Tip Number 3
Show off your passion for performance creative! Bring examples of campaigns you admire or have worked on. This will demonstrate your understanding of the industry and your eagerness to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Hambi Media.
We think you need these skills to ace UGC Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the UGC Account Manager role. Highlight your experience in account management and any exposure to UGC or performance marketing. We want to see how your skills align with what we do at Hambi Media!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your strong communication skills. Use clear and confident language in your application to show us you can handle client calls and updates like a pro.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple accounts without breaking a sweat. In your application, share examples of how you’ve managed projects or tasks efficiently in the past. Show us you’re process-driven and ready to keep things on track!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re keen on joining our team at Hambi Media!
How to prepare for a job interview at Soar With Us
✨Know Your UGC Inside Out
Make sure you understand the ins and outs of User-Generated Content (UGC) and how it drives performance in e-commerce. Familiarise yourself with successful campaigns on platforms like Meta and TikTok, and be ready to discuss how you can leverage these insights for Hambi Media's clients.
✨Showcase Your Organisational Skills
As an UGC Account Manager, you'll need to juggle multiple accounts. Prepare examples from your past experience where you've successfully managed projects or client communications. Highlight your process-driven approach and how it helped keep projects on track.
✨Communicate with Confidence
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your ability to lead discussions and provide updates, just as you would in client calls.
✨Be Proactive and Solution-Oriented
Hambi Media values a proactive mindset. Think of instances where you've identified potential risks in projects and proposed effective solutions. Show that you're not just a problem-solver but also someone who takes ownership of outcomes.
