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- Tasks: Lead client accounts and ensure campaign success while managing creative teams.
- Company: Join Hambi Media, a fast-growing e-commerce creative agency with a dynamic team.
- Benefits: Enjoy 26 days paid holiday, flexible remote work, and opportunities for rapid career growth.
- Why this job: Be part of a vibrant culture that thrives on creativity and innovation in digital marketing.
- Qualifications: 2+ years in account management, e-commerce experience, and a passion for social media trends.
- Other info: Work remotely with occasional visits to our stunning London office.
The predicted salary is between 32000 - 38000 £ per year.
Senior Account Manager (E-commerce)
Role: Senior Account Manager (E-commerce)
Reports to: Account Director
Location: Remote – But we do have a London Head Office (Ideally visit once a month)
Compensation: £38,000 – £43,000
Company Overview:
Hambi Media Ltd (Part of the Soar With Us group) is one of the fastest-growing performance creative agencies for e-commerce brands in the UK with a team of 20+ A-Players. We\’ve had £50M+ spent on our creative on Meta and TikTok ads including the likes of The Essence Vault, Space Goods, Hairburst, 47 Skin and many more. We are one of the few D2C creative agencies that have an in-house design, production, strategy and UGC team all under one roof.
Our small and fresh team was born in the world of advertising and film; bringing an exciting blend of creativity and ad strategy. We offer a range of bespoke top-of-funnel brand services for our clients, including performance and creative, high-production video, and design.
In 2023, we grew exponentially as an agency and we\’re now seeking a Senior Account Manager to help us grow! As your bolt-on creative division, we strategise, ideate, create, and optimise exceptional creative content, including UGC, high-production, design, and motion graphic ads. We pride ourselves on being a one-stop performance creative solution, acting as an in-house creative team for our clients.
About the role:
We are seeking a Senior Account Manager to join our team of high-performance marketers. We hope for someone to come in and inject their experience to help lead and grow our rapidly expanding agency. You will be the main point of contact for your clients so it is important that you enjoy building relationships.
You will be managing communication with all campaign and content stakeholders, including creators on TikTok, in order to ensure that campaign goals are met (and ideally exceeded!).
Responsibilities:
- Responsible for the success of a multitude of key client accounts
- The main point of contact for clients, ensuring all business KPIs are met and marketing budgets are increased
- Responsible for overseeing and presenting regular client reports
- Experience managing a team built up of other creatives and editors (POD), ensuring that every team member is kept up to date with all client information in order to achieve success across all accounts
- Overseeing the Creative Lead, you will become a driving force in managing, leading, and developing client content and become the last point of quality control before submitting work to our clients!
- Actively contribute and collaborate on the creative strategy for multiple brands
- You thrive on communicating and interacting with clients, in order to help manage internal and external relationships.
- Help ensure all team members are consistently thriving, highlighting client needs, and identifying opportunities to drive efficiencies
- Managing client reporting to ensure the client and our internal team are consistently aligned to the same goals and objectives.
- Develop weekly reports for clients and ensure we are tackling reaching deliverables
- Setting and consistently reviewing timelines to ensure on-time delivery for a smooth and enjoyable experience for our partners
- You have a passion to consistently be aware of upcoming trends on social media and up-to-date with potential new content angles
Requirements:
- Have 24+ months of experience in a similar role to Account or Project Management
- Hold previous experience within e-commerce, performance creative or digital marketing
- Be familiar with a service led business and the KPIs that follow this
- Be comfortable managing client expectations, so that you agree on targets and forecasts and how to achieve them
- Have a deep passion for and understanding of social media, algorithms, emerging and existing trends and what brings success for brands on Facebook and TikTok
- Deliver in-depth analysis to understand performance beyond top-line metrics with a view to secure more budget and propose new tests
- Work closely with the Creative Lead in order to oversee content strategy and put together scripts and briefs for creators to execute
Attitude:
- Will take complete ownership of your successes and failures
- Are entrepreneurial with the ability to see the bigger picture
- Have a proactive solution-based mindset, allowing you to positively influence change
- Have exceptional attention to detail
- Confident in building long-term relationships with your client base and able to self-manage and prioritise tasks efficiently
- Have excellent leadership qualities or have a hunger to deliver them
- Go above and beyond, under-promise and overdeliver
- Thrive in a fast-paced startup environment
Benefits:
- Our incredible client base. We work with a wide range of companies, spanning multiple niches and continents.
- You will be part of a world-class team, made up of high-performing, motivated individuals
- You will learn how brands succeed and grow revenue via Facebook, Instagram and TikTok
- 26 Days Paid Holiday (Extra holiday to have your birthday off)
- Ability to quickly progress into leadership roles in a fast-growing agency
- Company pension scheme
- Structured training and development
- Lots of team building activities
- Regular salary reviews and bonus incentives
- Flexible working (Ability to work abroad for 30 days at a time)
- Remote working (When you do visit, we have a beautiful office in Oval, Central London)
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management
Industries: IT Services and IT Consulting
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Senior Account Manager employer: Soar With Us
Contact Detail:
Soar With Us Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Familiarize yourself with the latest trends in e-commerce and social media, especially on platforms like TikTok and Facebook. This knowledge will not only help you understand the industry better but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with professionals in the e-commerce and digital marketing space. Attend relevant webinars, workshops, or local meetups to connect with potential colleagues or mentors who can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts in the past. Highlight your ability to exceed KPIs and manage expectations, as these are crucial skills for the Senior Account Manager role.
✨Tip Number 4
Showcase your leadership qualities by discussing any experience you have in managing teams or projects. Emphasize your proactive approach and ability to drive results, which aligns with the entrepreneurial spirit that Hambi Media values.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, e-commerce, and digital marketing. Use specific examples that demonstrate your success in managing client relationships and achieving KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your background aligns with Hambi Media's focus on performance creative and your understanding of social media trends.
Showcase Leadership Skills: Emphasize any leadership experience you have, especially in managing teams or projects. Highlight your ability to motivate others and ensure successful project delivery.
Demonstrate Industry Knowledge: Include insights about current trends in e-commerce and social media in your application. This shows that you are proactive and knowledgeable about the industry, which is crucial for the Senior Account Manager role.
How to prepare for a job interview at Soar With Us
✨Showcase Your E-commerce Expertise
Make sure to highlight your experience in e-commerce and performance creative during the interview. Discuss specific campaigns you've managed, the KPIs you focused on, and how you contributed to their success.
✨Demonstrate Relationship-Building Skills
As a Senior Account Manager, you'll be the main point of contact for clients. Prepare examples of how you've successfully built and maintained client relationships in the past, emphasizing your communication skills and ability to manage expectations.
✨Prepare for Creative Strategy Discussions
Since you'll be collaborating on creative strategies, come prepared with ideas or insights about current trends in social media, particularly on platforms like TikTok and Facebook. This shows your passion and understanding of the industry.
✨Exhibit Leadership Qualities
Even if you haven't held a formal leadership position, share experiences where you've taken ownership of projects or guided team members. Highlight your proactive mindset and how you can positively influence change within the team.
