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- Tasks: Manage client accounts, coordinate teams, and ensure successful project launches.
- Company: Join Hambi Media, the UK's top performance creative agency for e-commerce brands.
- Benefits: Enjoy 26 days holiday, flexible working, and opportunities for rapid career growth.
- Why this job: Be at the forefront of creative projects that drive real growth for exciting brands.
- Qualifications: 2+ years in account management with strong communication and organisational skills.
- Other info: Work remotely with occasional office days in vibrant London.
The predicted salary is between 35000 - 45000 £ per year.
Hambi Media is the UK's leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that drives growth.
We've delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our UGC Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time.
We're looking for a UGC Account Manager who is sharp, organised, and eager to learn - someone who thrives in fast-moving environments and enjoys being close to launches, creative and clients. You'll manage up to 5 accounts, acting as the day-to-day client lead across performance creative and UGC. You'll work closely with Strategists, Media Buyers, Creatives and UGC teams to keep projects moving and clients confident.
This role is ideal for someone who wants to grow into a Senior Account Manager - learning how high-performing pods operate while owning their responsibilities with maturity and intent.
What you’ll be responsible for:- Own day-to-day client communication across assigned accounts
- Lead client calls, updates, and launch check-ins with confidence
- Translate client goals into clear briefs, timelines, and action plans
- Coordinate internal teams (strategy, creative, production, UGC, media)
- Manage UGC workflows: briefs, timelines, creator coordination, delivery
- Keep projects on track across fast-paced launch cycles
- Provide clear performance context and campaign updates to clients
- Flag risks early and proactively propose solutions
- Act as a quality-control checkpoint before assets go live
- Champion client satisfaction, retention, and long-term trust
- 2+ years’ experience in account management, client services or project coordination (agency preferred)
- Exposure to UGC, social-first creative or performance marketing
- Strong communication skills - clear, calm, and confident with clients
- Organised, process-driven, and comfortable juggling multiple accounts
- Curiosity and eagerness to learn how performance creative drives growth
- Familiarity with Meta & TikTok ecosystems (conceptually, not buying)
- A proactive mindset - you don’t wait to be told
- Ownership-led - you take responsibility for outcomes
- Launch-minded - you enjoy pace, pressure and delivery moments
- Client-first - you build trust through clarity and follow-through
- Process-oriented - systems over chaos
- Coachable and ambitious - you want to grow into leadership
- Our incredible client base. We work with a wide range of companies, spanning multiple niches and continents.
- You will learn how brands succeed and grow revenue via Facebook, Instagram and Tiktok.
- 26 Days Paid Holiday (Extra holiday to have your birthday off).
- Ability to quickly progress into leadership roles in a fast-growing agency.
- Company pension scheme.
- Structured training and development.
- Lots of team building activities.
- Regular salary reviews and bonus incentives.
- Flexible working (ability to work abroad for 30 days at a time).
- Hybrid working (we have a beautiful office in Oval, Central London).
UGC Account Manager in Reading employer: Soar With Us
Contact Detail:
Soar With Us Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UGC Account Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Hambi Media or similar agencies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best UGC projects or any relevant work. This is your chance to shine and demonstrate how you can drive growth for clients.
✨Tip Number 3
Prepare for interviews by understanding the company’s culture and values. Hambi Media loves ownership and client-first attitudes, so be ready to share examples of how you embody these traits.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the world of performance creative.
We think you need these skills to ace UGC Account Manager in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the UGC Account Manager role. Highlight your experience in account management and any exposure to UGC or performance marketing. We want to see how your skills align with what we do at Hambi Media!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your strong communication skills. Use clear and confident language in your application to show us you can handle client calls and updates like a pro.
Be Organised and Process-Driven: We love candidates who are organised and can juggle multiple accounts. In your application, share examples of how you've managed projects or workflows in the past. This will help us see your process-oriented mindset in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step to connect with us directly.
How to prepare for a job interview at Soar With Us
✨Know Your UGC Inside Out
Before the interview, dive deep into the world of User-Generated Content (UGC). Familiarise yourself with successful campaigns on platforms like Meta and TikTok. Be ready to discuss how these strategies can drive growth for clients, as this will show your understanding of the role and its impact.
✨Master the Art of Communication
As an UGC Account Manager, clear communication is key. Practice articulating your thoughts confidently and calmly. Prepare examples of how you've effectively managed client relationships in the past, highlighting your ability to keep clients informed and engaged throughout the project lifecycle.
✨Showcase Your Organisational Skills
This role requires juggling multiple accounts and projects. Bring a portfolio or examples of how you've successfully managed timelines and workflows in previous roles. Discuss specific tools or methods you use to stay organised and ensure nothing slips through the cracks.
✨Demonstrate Your Proactive Mindset
Hambi Media values a proactive approach. Think of instances where you've identified potential risks in a project and proposed solutions before they became issues. This will illustrate your ownership-led attitude and readiness to take initiative in fast-paced environments.
