Function: Performance Creative | Account Leadership | Pod Management Reports to: Account Director Location: Remote-first (1 day per month in-office - Hambi Media HQ, Oval, London) Compensation: £45,000 – £55,000 + Bonus + Benefits + 27 Days Holiday Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that doesn’t just look good - it drives growth. We’ve delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time. We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently. You are not just “good with clients” - you know how to run accounts, lead people, and raise standards. Client & Commercial Leadership: Own senior relationships across larger, higher-impact accounts Lead strategic client conversations, performance reviews and planning Spot upsell, retention and growth opportunities Pod & People Management: Line-manage Account Managers within your pod Raise delivery standards across accounts and workflows Support hiring, onboarding and development of AMs Delivery & Quality Control: Oversee UGC and creative workflows across the pod Act as escalation point for delivery or client risk 4+ years’ experience in agency account management ~ Proven experience managing or mentoring Account Managers ~ Strong understanding of performance creative, UGC and launch cycles ~ Commercial awareness — retention, margin, and growth matter to you ~ A true manager - you enjoy leading people, not just accounts Standards-driven - you care about quality and consistency Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents. Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency. Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days. Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs. Remote working with 1 day a month in London Head Office.
Senior Client Support Executive in Reading employer: Soar With Us
Hambi Media Ltd is an exceptional employer, offering a dynamic and collaborative work environment in the heart of Central London. With a strong focus on employee growth, we provide opportunities for professional development and creative expression within a high-performing team. Our hybrid work model promotes flexibility, while our commitment to innovative performance creative ensures that every team member plays a vital role in shaping impactful campaigns for leading D2C brands.
