Senior Account Manager in Northampton

Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With 40+ specialists across strategy, production, design and UGC, we’ve produced over £100M worth of creative for Meta and TikTok, partnering with brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. We combine advertising, film and performance marketing expertise to deliver creative that doesn’t just look good - it scales.

We are seeking another Senior Account Manager to join our team of high-performance marketers. You will be the main point of contact for your clients, managing communication with all campaign and content stakeholders, including creators on TikTok, to ensure that campaign goals are met (and ideally exceeded!).

• Have 18 - 24 months of experience in a similar role to Account or Project Management.
• Hold previous experience within e-commerce, performance creative or digital marketing.
• Be familiar with a service led business and the KPIs that follow this.
• Be comfortable managing client expectations, agreeing on targets and forecasts and how to achieve them.
• Have a deep passion for and understanding of social media, algorithms, emerging and existing trends and what brings success for brands on Facebook and TikTok.
• Deliver in-depth analysis to understand performance beyond top-line metrics with a view to secure more budget and propose new tests.

• Responsible for the success of a multitude of key client accounts.
• The main point of contact for clients, ensuring all business KPIs are met and marketing budgets are increased.
• Responsible for overseeing and presenting regular client reports.
• Experience managing a team built up of other creatives and editors (POD), ensuring that every team member is kept up to date with all client information.
• Continuously analyse performance metrics to make informed recommendations that optimise campaign outcomes and drive account growth.
• Ensure decisions are data-backed to improve client success and ROI.
• Overseeing the Creative Lead, you will manage, lead, and develop client content and become the last point of quality control before submitting work to our clients.
• Actively contribute and collaborate on the creative strategy for multiple brands.
• Help ensure all team members are consistently thriving, highlighting client needs, and identifying opportunities to drive efficiencies.
• Managing client reporting to ensure alignment to the same goals and objectives.
• Develop weekly reports for clients and ensure we are tackling reaching deliverables.
• Setting and consistently reviewing timelines to ensure on-time delivery for a smooth and enjoyable experience for our partners.

• Will take complete ownership of your successes and failures.
• Are entrepreneurial with the ability to see the bigger picture.
• Have a proactive solution-based mindset, allowing you to positively influence change.
• Have exceptional attention to detail.
• Confident in building long-term relationships with your client base and able to self-manage and prioritise tasks efficiently.
• Have strong leadership skills and structured reporting, fostering accountability and collaboration.
• Anticipate needs and deliver beyond expectations, consistently adding value to client relationships and campaigns.
• Thrive in a fast-paced startup environment.

• Our incredible client base, spanning multiple niches and continents.
• Be part of a world-class team, made up of high-performing, motivated individuals.
• Learn how brands succeed and grow revenue via Facebook, Instagram and TikTok.
• 26 Days Paid Holiday (Extra holiday to have your birthday off).
• Ability to quickly progress into leadership roles in a fast-growing agency.
• Company pension scheme.
• Structured training and development.
• Lots of team building activities.
• Regular salary reviews and bonus incentives.
• Flexible working (Ability to work abroad for 30 days at a time).
• Hybrid working (We have a beautiful office in Oval, Central London).