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For Companies At a Glance
- Tasks: Manage client accounts, ensuring smooth communication and project delivery.
- Company: Join Hambi Media, the UK's top performance creative agency for D2C brands.
- Benefits: Enjoy 26 days holiday, flexible working, and opportunities for rapid career growth.
- Why this job: Be at the forefront of creative launches and make a real impact.
- Qualifications: 2+ years in account management with strong communication skills.
- Other info: Work with a dynamic team and learn from industry leaders.
The predicted salary is between 36000 - 60000 £ per year.
Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that drives growth. We’ve delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our UGC Account Managers sit at the heart of delivery – owning communication, keeping momentum high, and ensuring launches land cleanly and on time.
We’re looking for an UGC Account Manager who is sharp, organised, and eager to learn – someone who thrives in fast-moving environments and enjoys being close to launches, creative and clients. You’ll manage up to 5 accounts, acting as the day-to-day client lead across performance creative and UGC. You’ll work closely with Strategists, Media Buyers, Creatives and UGC teams to keep projects moving and clients confident. This role is ideal for someone who wants to grow into a Senior Account Manager – learning how high-performing pods operate while owning their responsibilities with maturity and intent.
Responsibilities
- Own day-to-day client communication across assigned accounts
- Lead client calls, updates, and launch check-ins with confidence
- Translate client goals into clear briefs, timelines, and action plans
- Coordinate internal teams (strategy, creative, production, UGC, media)
- Manage UGC workflows: briefs, timelines, creator coordination, delivery
- Keep projects on track across fast-paced launch cycles
- Provide clear performance context and campaign updates to clients
- Flag risks early and proactively propose solutions
- Act as a quality-control checkpoint before assets go live
- Champion client satisfaction, retention, and long-term trust.
What You Bring
- 2+ years experience in account management, client services or project coordination (agency preferred)
- Exposure to UGC, social-first creative or performance marketing
- Strong communication skills – clear, calm, and confident with clients
- Organised, process-driven, and comfortable juggling multiple accounts
- Curiosity and eagerness to learn how performance creative drives growth
- Familiarity with Meta & TikTok ecosystems (conceptually, not buying)
- A proactive mindset – you don’t wait to be told.
Who You Are
- Ownership-led – you take responsibility for outcomes
- Launch-minded – you enjoy pace, pressure and delivery moments
- Client-first – you build trust through clarity and follow-through
- Process-oriented – systems over chaos
- Coachable and ambitious – you want to grow into leadership
Benefits
- Our incredible client base. We work with a wide range of companies, spanning multiple niches and continents.
- You will be part of a world-class team, made up of high-performing, motivated individuals.
- You will learn how brands succeed and grow revenue via Facebook, Instagram and TikTok.
- 26 Days Paid Holiday (Extra holiday to have your birthday off).
- Ability to quickly progress into leadership roles in a fast-growing agency.
- Company pension scheme.
- Structured training and development.
- Lots of team building activities.
- Regular salary reviews and bonus incentives.
- Flexible working (ability to work abroad for 30 days at a time).
- Hybrid working (we have a beautiful office in Oval, Central London).
UGC Account Manager in Manchester employer: Soar With Us
Contact Detail:
Soar With Us Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UGC Account Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research Hambi Media, their clients, and the kind of performance creative they produce. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a UGC Account Manager, you'll need to lead client calls and updates with confidence. Role-play with a friend or record yourself to refine your delivery and ensure you come across as calm and clear.
✨Tip Number 3
Show off your organisational skills! Prepare a mock timeline or action plan for a hypothetical project. This will demonstrate your process-driven mindset and ability to juggle multiple accounts, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and ensures your application lands directly in the right hands. Plus, it shows you're proactive and keen to join the team!
We think you need these skills to ace UGC Account Manager in Manchester
Some tips for your application 🫡
Show Your Passion for UGC: When you're writing your application, let your enthusiasm for User-Generated Content shine through. We want to see that you’re not just ticking boxes but genuinely excited about the role and how it fits into the world of performance creative.
Tailor Your Experience: Make sure to highlight your relevant experience in account management or project coordination. We love seeing how your past roles have prepared you for managing multiple accounts and working closely with clients, so don’t hold back!
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and structure your thoughts well. We appreciate a well-organised application that reflects your communication skills, which are super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at Soar With Us
✨Know Your UGC Inside Out
Before the interview, make sure you understand the ins and outs of User Generated Content (UGC) and how it drives performance for brands. Familiarise yourself with successful campaigns on platforms like Meta and TikTok, and be ready to discuss how you can leverage these insights in your role.
✨Showcase Your Organisational Skills
As an UGC Account Manager, you'll need to juggle multiple accounts. Prepare examples from your past experience where you've successfully managed projects or client communications. Highlight your process-driven approach and how it helped keep projects on track.
✨Communicate with Confidence
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your ability to lead discussions and provide updates, just as you would in client calls.
✨Be Proactive and Curious
Show your eagerness to learn and take ownership of your responsibilities. Prepare questions that reflect your curiosity about the company’s creative processes and how you can contribute to their success. This will show that you're not just looking for a job, but are genuinely interested in growing with the team.
