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- Tasks: Manage client accounts, coordinate teams, and ensure successful project launches.
- Company: Join Hambi Media, the UK's top performance creative agency for e-commerce brands.
- Benefits: Enjoy 26 days holiday, flexible working, and opportunities for rapid career growth.
- Why this job: Be at the forefront of creative projects that drive real growth for exciting brands.
- Qualifications: 2+ years in account management with strong communication and organisational skills.
- Other info: Work remotely with occasional office days in London and a vibrant team culture.
The predicted salary is between 35000 - 45000 £ per year.
Hambi Media is the UK's leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that doesn't just look good - it drives growth.
We've delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our UGC Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time.
We're looking for a UGC Account Manager who is sharp, organised, and eager to learn - someone who thrives in fast-moving environments and enjoys being close to launches, creative and clients. You'll manage up to 5 accounts, acting as the day-to-day client lead across performance creative and UGC. You'll work closely with Strategists, Media Buyers, Creatives and UGC teams to keep projects moving and clients confident.
This role is ideal for someone who wants to grow into a Senior Account Manager - learning how high-performing pods operate while owning their responsibilities with maturity and intent.
What you’ll be responsible for:- Own day-to-day client communication across assigned accounts
- Lead client calls, updates, and launch check-ins with confidence
- Translate client goals into clear briefs, timelines, and action plans
- Coordinate internal teams (strategy, creative, production, UGC, media)
- Manage UGC workflows: briefs, timelines, creator coordination, delivery
- Keep projects on track across fast-paced launch cycles
- Provide clear performance context and campaign updates to clients
- Flag risks early and proactively propose solutions
- Act as a quality-control checkpoint before assets go live
- Champion client satisfaction, retention, and long-term trust
- 2+ years' experience in account management, client services or project coordination (agency preferred)
- Exposure to UGC, social-first creative or performance marketing
- Strong communication skills - clear, calm, and confident with clients
- Organised, process-driven, and comfortable juggling multiple accounts
- Curiosity and eagerness to learn how performance creative drives growth
- Familiarity with Meta & TikTok ecosystems (conceptually, not buying)
- A proactive mindset - you don’t wait to be told
- Ownership-led - you take responsibility for outcomes
- Launch-minded - you enjoy pace, pressure and delivery moments
- Client-first - you build trust through clarity and follow-through
- Process-oriented - systems over chaos
- Coachable and ambitious - you want to grow into leadership
- Our incredible client base. We work with a wide range of companies, spanning multiple niches and continents. You will be part of a world-class team, made up of high-performing, motivated individuals.
- You will learn how brands succeed and grow revenue via Facebook, Instagram and Tiktok.
- 26 Days Paid Holiday (Extra holiday to have your birthday off).
- Ability to quickly progress into leadership roles in a fast-growing agency.
- Company pension scheme.
- Structured training and development.
- Lots of team building activities.
- Regular salary reviews and bonus incentives.
- Flexible working (ability to work abroad for 30 days at a time).
- Hybrid working (we have a beautiful office in Oval, Central London).
UGC Account Manager in London employer: Soar With Us
Contact Detail:
Soar With Us Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UGC Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more connections we make, the better our chances of landing that UGC Account Manager role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous work in account management or UGC. This will help us stand out and demonstrate our ability to drive growth for clients.
✨Tip Number 3
Prepare for interviews by researching Hambi Media and understanding their approach to performance creative. We should be ready to discuss how we can contribute to their success and align with their values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Hambi Media team.
We think you need these skills to ace UGC Account Manager in London
Some tips for your application 🫡
Show Your Passion for UGC: When you're writing your application, let your enthusiasm for user-generated content shine through. We want to see that you’re not just ticking boxes but genuinely excited about the role and how it fits into the world of e-commerce.
Tailor Your Experience: Make sure to highlight your relevant experience in account management or project coordination. We love seeing how your past roles have prepared you for this position, so don’t be shy about showcasing your skills and achievements!
Be Clear and Concise: In your application, clarity is key! Use straightforward language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at Soar With Us
✨Know Your UGC Inside Out
Before the interview, dive deep into understanding User-Generated Content (UGC) and its impact on e-commerce. Familiarise yourself with successful campaigns from brands like Heights and Mindful Chef. This will help you speak confidently about how UGC drives growth and aligns with the company's goals.
✨Showcase Your Organisational Skills
As an UGC Account Manager, you'll juggle multiple accounts. Prepare examples of how you've successfully managed projects or client communications in the past. Highlight your process-driven approach and how it led to positive outcomes, ensuring you demonstrate that you're ready for the fast-paced environment.
✨Communicate Like a Pro
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, be prepared to discuss how you would lead client calls and updates, and share examples of how you've built trust with clients through clarity and follow-through.
✨Be Curious and Eager to Learn
Hambi Media values a proactive mindset. Show your enthusiasm for learning about performance creative and how it drives growth. Ask insightful questions about the company’s strategies and express your desire to grow into a Senior Account Manager role, demonstrating your ambition and coachability.
