At a Glance
- Tasks: Lead high-value accounts and coach a team of Account Managers to success.
- Company: Join one of the UK's fastest-growing performance agency groups.
- Benefits: Enjoy 27 days holiday, private health insurance, and flexible remote work.
- Other info: Collaborate with a world-class team and enjoy rapid career progression.
- Why this job: Make an impact with top D2C brands while advancing your career.
- Qualifications: 4+ years in agency account management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first (1 day per month in-office - Hambi Media HQ, Oval, London)
Compensation: £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday
About the Soar Group
The Soar Group is one of the UK's fastest-growing performance agency groups, home to three specialist agencies. Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK's largest Creative Strategy department with design, production, strategy, and UGC all under one roof.
What Sets Us Apart
- Nominated for Meta's Creative Diversity Award 2025, the only independent agency recognised.
- Highest independent agency spend on Meta in 2025.
- Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
- Two production studios (London and Manchester).
- Creators of D2C Diaries, one of the UK's leading eCommerce podcasts.
About the role
We're hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You'll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently.
You are not just "good with clients" – you know how to run accounts, lead people, and raise standards.
What you'll be responsible for
- Client & Commercial Leadership: Own senior relationships across larger, higher-impact accounts. Lead strategic client conversations, performance reviews and planning. Guide clients through launches, pivots and scale moments. Spot upsell, retention and growth opportunities.
- Pod & People Management: Line-manage Account Managers within your pod. Coach AMs on communication, organisation and client ownership. Raise delivery standards across accounts and workflows. Support hiring, onboarding and development of AMs.
- Delivery & Quality Control: Oversee UGC and creative workflows across the pod. Ensure launches are planned, resourced and executed cleanly. Act as escalation point for delivery or client risk. Maintain consistency across processes and client experience.
What you bring
- 4+ years' experience in agency account management.
- Proven experience managing or mentoring Account Managers.
- Strong understanding of performance creative, UGC and launch cycles.
- Confidence running senior client conversations independently.
- Commercial awareness – retention, margin, and growth matter to you.
- Calm authority – clients and teams trust your judgment.
Who you are
- A true manager – you enjoy leading people, not just accounts.
- Standards-driven – you care about quality and consistency.
- Accountable – you own outcomes across your pod.
- Structured and decisive – you bring order and clarity.
- A role model – AMs learn by watching how you operate.
Benefits & opportunities
- Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
- Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
- Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
- Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
- Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes.
- Remote working with 1 day a month in London Head Office.
Senior Account Manager (Ecommerce) in London employer: Soar With Us
The Soar Group is an exceptional employer, offering a dynamic remote-first work environment that fosters collaboration and innovation among a world-class team. With a strong focus on employee growth, you will have the opportunity to lead high-value accounts while benefiting from comprehensive perks such as 27 days of holiday, private health insurance, and a clear path for career progression in one of the UK's fastest-growing performance agencies.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager (Ecommerce) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can land you that Senior Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to account management. We suggest role-playing with a friend or using mock interview tools to boost your confidence and nail that client leadership discussion.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight your past successes in managing accounts and leading teams. We want to see how you’ve driven growth and improved performance creatively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Account Manager (Ecommerce) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in agency account management and any relevant skills that match the job description. We want to see how you can lead teams and manage high-value accounts!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for performance creative and your understanding of client leadership. Let us know why you're the perfect fit for our team at Soar Group.
Showcase Your Achievements:Don’t just list your responsibilities; highlight your achievements! Share specific examples of how you've driven growth or improved processes in previous roles. We love seeing results and how you’ve made an impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Soar With Us
✨Know Your Stuff
Make sure you understand the ins and outs of performance creative and UGC. Brush up on recent trends in e-commerce and be ready to discuss how they impact client relationships. This will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or mentored Account Managers in the past. Highlight specific situations where your leadership made a difference, especially in high-pressure scenarios. This will demonstrate your capability to lead pods effectively.
✨Be Client-Centric
Think about how you can add value to clients and improve their experience. Prepare to discuss strategies for upselling and retention, as well as how you would handle challenging client conversations. This will illustrate your commercial awareness and client-first mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Senior Account Manager role. This shows your interest in the position and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
