Remote Account Manager (Ecommerce) in London

About the Soar Group

The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof.

What Sets Us Apart

• Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.
• Highest independent agency spend on Meta in 2025.
• Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
• Two production studios (London and Manchester)
• Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.

About the role:

We’re looking for an Account Manager who is commercially sharp, strategically minded, and builds strong, trusted relationships with clients and stakeholders. You will manage up to 5 accounts, acting as the day-to-day client lead across performance creative.

What You’ll Be Responsible For

• Own day-to-day client communication across assigned accounts
• Lead client calls, updates, and check-ins with confidence and commercial context
• Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin
• Act as the alignment point between client expectations and campaign delivery
• Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress
• Manage quality control across all deliverables
• Provide clients with a clear, confident narrative around performance and commercials
• Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated
• Flag risks early with a recommended course of action or solution
• Protect account health - balancing client satisfaction, retention, and agency profitability

What You Bring

• 2+ years' experience in account management, client services or project coordination (agency preferred)
• Exposure to UGC, social-first creative or performance marketing
• Strong communication skills — clear, calm, and confident with clients and internally
• Commercial awareness — you understand that great outcomes need to be profitable ones
• Organised and process-driven, comfortable managing multiple accounts without losing grip on the details
• Curiosity and eagerness to learn how performance creative drives growth
• Familiarity with Meta & TikTok ecosystems (conceptually, not buying)
• A proactive, decision-led mindset — you move with intent, not just instruction

Who You Are

• Outcome-led - you focus on results and see delivery through with purpose
• Commercially aware - you understand the agency dynamic as well as the client’s needs
• Alignment-driven - you bring teams and priorities together to keep things moving
• Launch-minded - you’re comfortable with pace, pressure, and key delivery moments
• Client-first - you build trust through clarity, honesty and follow-through
• Process-oriented - you create structure and keep things running smoothly
• Coachable and ambitious - you’re keen to grow into a role where you make decisions, not just support them

Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.

Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.

Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.

Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.

Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.

Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.