Remote Account Manager (Ecommerce) in Guildford

We're looking for an Account Manager who is commercially sharp, strategically minded, and builds strong, trusted relationships with clients and stakeholders. Someone who enjoys fast‑paced environments and takes pride in driving real outcomes for clients. You'll manage up to 5 accounts, acting as the day‑to‑day client lead across performance creative. You'll work closely with Strategists, Media Buyers, Creatives and UGC teams to deliver high‑performing creative campaigns and keep clients confident at every stage. This role is ideal for someone who wants to grow into a Senior Account Manager – learning how high‑performance teams operate while developing the commercial confidence and decision‑making maturity to lead accounts at a higher level.

Responsibilities

• Own day‑to‑day client communication across assigned accounts
• Lead client calls, updates, and check‑ins with confidence and commercial context
• Translate client goals into clear briefs, timelines, and action plans – with an eye on feasibility and margin
• Act as the alignment point between client expectations and campaign delivery
• Coordinate internal teams (strategy, creative, production, UGC) – driving accountability, not just chasing progress
• Manage quality control across all deliverables
• Provide clients with a clear, confident narrative around performance and commercials
• Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated
• Flag risks early with a recommended course of action or solution
• Protect account health – balancing client satisfaction, retention, and agency profitability

Qualifications

• 2+ years' experience in account management, client services or project coordination (agency preferred)
• Exposure to UGC, social‑first creative or performance marketing
• Strong communication skills – clear, calm, and confident with clients and internally
• Commercial awareness – you understand that great outcomes need to be profitable ones
• Organised and process‑driven, comfortable managing multiple accounts without losing grip on the details
• Curiosity and eagerness to learn how performance creative drives growth
• Familiarity with Meta & TikTok ecosystems (conceptually, not buying)
• A proactive, decision‑led mindset – you move with intent, not just instruction
• Outcome‑led – you focus on results and see delivery through with purpose
• Commercially aware – you understand the agency dynamic as well as the client's needs
• Alignment‑driven – you bring teams and priorities together to keep things moving
• Launch‑minded – you’re comfortable with pace, pressure, and key delivery moments
• Client‑first – you build trust through clarity, honesty and follow‑through
• Process‑oriented – you create structure and keep things running smoothly
• Coachable and ambitious – you’re keen to grow into a role where you make decisions, not just support them

About the Soar Group

The Soar Group is one of the UK's fastest‑growing performance agency groups, home to three specialist agencies. Together, the group manages over £100M in ad spend, works with category‑leading D2C brands, and operates the UK's largest creative strategy department with design, production, strategy, and UGC all under one roof.

What Sets Us Apart

• Nominated for Meta's Creative Diversity Award 2025, the only independent agency recognised.
• Highest independent agency spend on Meta in 2025.
• Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
• Two production studios (London and Manchester).
• Creators of D2C Diaries, one of the UK's leading eCommerce podcasts.

Benefits & Culture

• Client portfolio: Work with a diverse range of D2C and e‑commerce brands, spanning multiple niches and continents.
• Exceptional team: Collaborate with a world‑class team of motivated and high‑performing individuals.
• Career growth: Enjoy opportunities for rapid career progression in a fast‑growing agency.
• Work‑life balance: 27 days paid holiday (plus your birthday off), hybrid working and flexibility to work abroad for up to 30 days.
• Comprehensive benefits: Private health and dental insurance, company pension scheme, and structured training programmes.
• Dynamic culture: A fun, happiness‑driven environment with regular team‑building activities and a beautiful Central London office.