At a Glance
- Tasks: Lead client success initiatives and drive revenue growth in a dynamic environment.
- Company: Join a forward-thinking agency focused on client excellence and commercial success.
- Benefits: Enjoy 26 days annual leave, private health insurance, and life insurance.
- Other info: Fast-paced, high-growth environment with opportunities for career advancement.
- Why this job: Make a real impact by enhancing client relationships and driving business growth.
- Qualifications: 6+ years in client success or related leadership roles, with strong communication skills.
The predicted salary is between 59400 - 72600 £ per year.
Client Success Director Function(s): Client Success, Revenue Expansion, NPS Management, Fulfilment are commercially minded, with the ability to align client needs with agency profitability; have excellent communication skills, able to influence both clients and internal leadership; are strategic but hands‑on, willing to roll up your sleeves to solve problems; thrive in a fast‑paced, high‑growth, multi‑brand environment; have 6+ years’ experience in client success, revenue expansion, or related leadership roles (agency or Saa S/e‑commerce environment preferred).
- What
- Success
- Looks
Like: 6 Months: Revenue Expansion strategy live and generating measurable upsell/cross‑sell results.
NPS response management is embedded into client success workflows.
Bronze, Silver, and Gold tiering system implemented and informing client prioritisation. 12 Months: Existing revenue growth % significantly above current baseline.
Retention rates improved across top‑tier accounts, directly contributing to client delivery standards.
Recognised as a commercial and client‑centric driver of Group growth. 24 Months: Group achieving industry benchmarks across account expansion and on track for 8‑figure revenue.
Client Success function fully established, scalable, and integrated into Fulfilment and Sales operations.
Agency recognised as best‑in‑class for balancing client excellence with commercial performance.
We believe looking after our people goes beyond the basics.
That’s why across the group, we offer: 26 days annual leave (including your birthday off, and additional days for long‑term service).
Private Health Insurance (with wellness perks and rewards, available after 6 months).
Life Insurance
Client Success Director employer: Soar With Us
Hambi Media Ltd is an exceptional employer, offering a dynamic and collaborative work environment in the heart of Central London. With a strong focus on employee growth, we provide opportunities for professional development and creative expression within a high-performing team. Our hybrid work model promotes flexibility, while our commitment to innovative performance creative ensures that every team member plays a vital role in shaping impactful campaigns for leading D2C brands.
