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- Tasks: Lead high-impact accounts and coach a team of Account Managers to success.
- Company: Join Hambi Media, the UK's top performance creative agency for D2C brands.
- Benefits: Enjoy ÂŁ45,000-ÂŁ55,000 salary, bonuses, 27 days holiday, and comprehensive health benefits.
- Why this job: Make a real impact in a dynamic environment with rapid career growth opportunities.
- Qualifications: 4+ years in agency account management and strong leadership skills required.
- Other info: Work remotely with just one day a month in our London HQ.
The predicted salary is between 45000 - 55000 ÂŁ per year.
Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first (1 day per month in-office - Hambi Media HQ, Oval, London)
Compensation: £45,000 – £55,000 + Bonus + Benefits + 27 Days Holiday
Overview: Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that doesn’t just look good - it drives growth. We’ve delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time.
About the role: We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently. You are not just “good with clients” - you know how to run accounts, lead people, and raise standards.
Requirements
- What you'll be responsible for:
- Own senior relationships across larger, higher-impact accounts
- Lead strategic client conversations, performance reviews and planning
- Guide clients through launches, pivots and scale moments
- Spot upsell, retention and growth opportunities
- Line-manage Account Managers within your pod
- Coach AMs on communication, organisation and client ownership
- Raise delivery standards across accounts and workflows
- Support hiring, onboarding and development of AMs
- Oversee UGC and creative workflows across the pod
- Ensure launches are planned, resourced and executed cleanly
- Act as escalation point for delivery or client risk
- Maintain consistency across processes and client experience
What you bring:
- 4+ years’ experience in agency account management
- Proven experience managing or mentoring Account Managers
- Strong understanding of performance creative, UGC and launch cycles
- Confidence running senior client conversations independently
- Commercial awareness — retention, margin, and growth matter to you
- Calm authority — clients and teams trust your judgment
Who you are:
- A true manager - you enjoy leading people, not just accounts
- Standards-driven - you care about quality and consistency
- Accountable - you own outcomes across your pod
- Structured and decisive - you bring order and clarity
- A role model - AMs learn by watching how you operate
Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs. Remote working with 1 day a month in London Head Office.
Senior UGC Account Manager in Birmingham employer: Soar With Us
Contact Detail:
Soar With Us Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UGC Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. We want you to show off your knowledge about Hambi Media and how you can contribute to their success. Tailor your answers to reflect their values and goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We suggest focusing on common questions for account management roles, so you can confidently showcase your skills and experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior UGC Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior UGC Account Manager. Highlight your experience in agency account management and any relevant achievements that showcase your ability to lead teams and manage high-value accounts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about performance creative and how your skills align with our needs. Don’t forget to mention specific examples of your past successes in client leadership and team management.
Showcase Your Understanding of UGC: We want to see that you know your stuff when it comes to user-generated content and performance creative. Include any relevant projects or campaigns you've worked on that demonstrate your expertise in this area.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Soar With Us
✨Know Your Stuff
Make sure you understand the ins and outs of performance creative and UGC. Familiarise yourself with Hambi Media's work and the brands they’ve collaborated with. This will not only show your enthusiasm but also help you engage in meaningful conversations during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and accounts. Think about specific situations where you’ve coached others or led successful projects. This will demonstrate your capability to lead pods and raise standards, which is crucial for this role.
✨Be Ready for Client Scenarios
Anticipate questions about handling client relationships and managing expectations. Prepare to discuss how you've navigated challenging situations or turned around difficult accounts. This will showcase your calm authority and problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if Hambi Media is the right fit for you. Plus, it’s a great way to engage with your interviewers!