At a Glance
- Tasks: Lead high-value accounts and coach a team of Account Managers to excel.
- Company: Join The Soar Group, a fast-growing performance agency with a collaborative culture.
- Benefits: Enjoy 27 days holiday, private health insurance, and flexible remote work options.
- Other info: Work with a world-class team and enjoy rapid career progression.
- Why this job: Make an impact with top D2C brands while advancing your career in a dynamic environment.
- Qualifications: 4+ years in account management and experience mentoring teams.
The predicted salary is between 40000 - 50000 £ per year.
Overview
- Function: Performance Creative | Account Leadership | Pod Management
- Reports to: Account Director
- Location: Remote-first (1 day per month in-office - Hambi Media HQ, Oval, London)
- Compensation: £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday
About The Soar Group
The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof.
What Sets Us Apart
- Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.
- Highest independent agency spend on Meta in 2025.
- Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
- Two production studios (London and Manchester).
- Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.
About The Role
We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently.
Requirements
What you’ll be responsible for:
- Client & Commercial Leadership: Own senior relationships across larger, higher-impact accounts; Lead strategic client conversations, performance reviews and planning; Guide clients through launches, pivots and scale moments; Spot upsell, retention and growth opportunities.
- Pod & People Management: Line-manage Account Managers within your pod; Coach AMs on communication, organisation and client ownership; Raise delivery standards across accounts and workflows; Support hiring, onboarding and development of AMs.
- Delivery & Quality Control: Oversee UGC and creative workflows across the pod; Ensure launches are planned, resourced and executed cleanly; Act as escalation point for delivery or client risk; Maintain consistency across processes and client experience.
What You Bring:
- 4+ years’ experience in agency account management.
- Proven experience managing or mentoring Account Managers.
- Strong understanding of performance creative, UGC and launch cycles.
- Confidence running senior client conversations independently.
- Commercial awareness — retention, margin, and growth matter to you.
- Calm authority — clients and teams trust your judgment.
Who You Are:
- A true manager - you enjoy leading people, not just accounts.
- Standards-driven - you care about quality and consistency.
- Accountable - you own outcomes across your pod.
- Structured and decisive - you bring order and clarity.
- A role model - AMs learn by watching how you operate.
Benefits
- Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
- Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
- Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
- Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
- Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes.
- Remote working with 1 day a month in London Head Office.
Senior Account Manager (Ecommerce) in Birmingham employer: Soar With Us
Hambi Media Ltd is an exceptional employer, offering a dynamic and collaborative work environment in the heart of Central London. With a strong focus on employee growth, we provide opportunities for professional development and creative expression within a high-performing team. Our hybrid work model promotes flexibility, while our commitment to innovative performance creative ensures that every team member plays a vital role in shaping impactful campaigns for leading D2C brands.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager (Ecommerce) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend virtual events, and engage with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to be able to speak confidently about how your experience aligns with their values and goals. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. We suggest focusing on your leadership style and how you’ve successfully managed accounts in the past—this is key for a Senior Account Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s soar together!
We think you need these skills to ace Senior Account Manager (Ecommerce) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience in agency account management and any relevant achievements that showcase your ability to lead teams and manage high-value accounts.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about performance creative and how your skills align with our needs. Be sure to mention your experience with UGC and client leadership.
Showcase Your Leadership Skills:We want to see how you’ve successfully managed teams in the past. Share specific examples of how you've coached Account Managers or improved delivery standards, as this is key for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Soar With Us
✨Know Your Stuff
Make sure you understand the ins and outs of performance creative and UGC. Brush up on recent trends in e-commerce and be ready to discuss how they impact client relationships. This shows you're not just a candidate, but someone who can contribute valuable insights.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and mentoring Account Managers. Think about specific situations where you’ve raised standards or improved workflows. This will demonstrate your capability to lead and inspire others.
✨Be Client-Centric
During the interview, focus on your approach to client management. Share stories about how you've successfully navigated challenging client conversations or turned around difficult situations. This will illustrate your commercial awareness and ability to build strong relationships.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to client management and team dynamics. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values. It’s a win-win!
