At a Glance
- Tasks: Lead client relationships and drive growth strategies for DTC accounts.
- Company: Join Soar, a dynamic growth agency for ambitious brands.
- Benefits: Enjoy 25 days holiday, private health insurance, and hybrid working options.
- Other info: Be part of a high-performing team with excellent career development opportunities.
- Why this job: Make a real impact by connecting client performance to business growth.
- Qualifications: Experience in growth strategy or paid media and account leadership.
Own the commercial and strategic relationship for a pod of DTC client accounts, translating growth and paid social performance into client-facing strategy.
Location: Hybrid/flexible - London Head Office and working-from-home options
Compensation: £70,000 – £85,000, plus performance bonus
About Us: Soar is a growth agency for ambitious DTC brands. We hold ourselves to one bar: create gold-standard outcomes to make more money for the clients we work with. We work in an environment of high-performing growth marketers, creative strategists, paid search specialists, and account leaders inside a structure built specifically for the operators who carry the relationship.
We are building a Client Services function that helps us continue to deliver on our mission – and the Account Director is the role that brings the standard to life inside the pod. You're the commercial and strategic lead on your pod — the person who connects what's happening in a client's paid media performance to what's happening in their business, and the senior voice clients call when they want a point of view, not just a status update.
This role suits someone who's come up through growth strategy or paid social/paid media, and now wants to own the client relationship and commercial number rather than just the channel. You'll bring a strategist's read on performance to the table, but your day-to-day is account leadership: the P&L, the relationship, the team.
What you'll own:
- The commercial performance of your pod — MRR target, retention, multi-service adoption
- The strategic relationship on your top-tier (Gold) accounts, including QBRs and commercial reviews
- Translating paid social/paid media performance into a clear growth narrative clients trust
- Spotting expansion and growth opportunities before the client does, and turning them into a plan
- The difficult commercial conversations — fee changes, scope, performance accountability — handled so the relationship comes out stronger
- Coaching and quality-checking the account team's output against the agency playbook
What you'll bring:
Required:
- A growth strategy or paid social/paid media background — you understand what drives performance, not just how to report on it
- Account leadership experience — you've owned a client relationship commercially, not just delivered against a brief
- P&L ownership — you've had a commercial number you were measured on
- You've held a difficult commercial conversation and the relationship survived it
- Comfortable in front of client leadership as the senior agency voice
Nice to have:
- Experience with performance-linked or outcome-based pricing models
- Time spent building forecasting, retention, or NPS mechanisms rather than just reporting on them
Why Join:
- 25 days holiday plus public holidays, an extra paid day off on your birthday, and an additional day per year after 2 years' service (up to 30 days)
- Private health insurance (Vitality) and 50% off gym memberships
- Life insurance including unlimited 24/7 GP access
- Cash plan claim back dental, eye care, physiotherapy and counselling costs
- Company pension
- Hybrid working, plus the option to work abroad for up to 30 days at a time
- Professional development support
- Regular team socials and a peer-to-peer kudos/rewards system
Client Success Director employer: Soar-With-U
At Launch With Us, we pride ourselves on being an excellent employer by fostering a collaborative, people-first culture that prioritises employee growth and well-being. Our remote-first model allows for flexibility while providing access to our vibrant London office for team connection, alongside generous benefits such as 27 days of annual leave, private health insurance, and structured progression plans to support your career development. Join us in a fast-paced environment where creativity meets performance, and be part of a team that values innovation and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Director
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Soar-With-U. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Soar-With-U before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Director
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Soar-With-U:Your cover letter is your chance to shine! Tell us why you want to work at Soar-With-U specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Soar-With-U!
How to prepare for a job interview at Soar-With-U
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
