At a Glance
- Tasks: Lead a dynamic team to optimise tenant find operations and enhance service quality.
- Company: Join Dwelly, an innovative AI-driven lettings platform transforming the property management industry.
- Benefits: Competitive salary, growth opportunities, and a vibrant work culture.
- Other info: Be part of a collaborative team focused on innovation and efficiency.
- Why this job: Make a real impact in a fast-growing tech company revolutionising the rental market.
- Qualifications: 8+ years in operational leadership with experience in high-volume environments.
The predicted salary is between 59400 - 72600 £ per year.
About Dwelly: Dwelly is a UK-based, AI-enabled lettings and property management platform, growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and ii) building technology to automate tenant management, payments, and post-rental property maintenance. The company integrates AI services to automate all business processes within real estate agencies, integrating them into a tech-enabled digital letting platform to improve user experiences and increase efficiency.
We are a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.
Position Summary: We are seeking an experienced and highly organised Run Operations Manager to support the Head of Tenant Find and manage the day-to-day execution of the Tenant Find vertical. You will lead a team of 20+ people initially, growing to 100+ at scale, across our integrated agencies, through a layer of Team Coordinators. This role exists to maintain the Tenant Find operating model, from property listing and marketing, through viewings and applicant screening, to offer acceptance and move-in. The strategy and direction will be led by the Head of Tenant Find alongside product, analytics, and engineering. Your mandate is to enforce adherence, manage performance, resolve breakdowns, and protect service quality as the business scales and evolves.
We are looking for a strong operational leader with proven ability to run large, multi-layered teams in high-volume, KPI-driven environments. Experience in contact centres, BPO, or branch networks is mandatory.
Key Responsibilities:
- Tenant Find Operating Model and Performance: Own day-to-day execution of your vertical across all integrated Dwelly agencies: enforce adherence to SOPs, dashboards, and performance standards. Achieve and surpass key metrics that matter for Tenant Find every day and week (e.g. time-to-let, viewing-to-offer conversion, applicant quality, lead response time, maintaining service quality).
- Track and own leading indicators across a daily, weekly, and monthly cadence; surface emerging risks and intervene before service quality is affected.
- Own the performance management cycle across Team Coordinators and their teams. Define expectations and rigorously drive outcomes.
- Act as the escalation point above the Team Coordinator layer, resolving issues that require senior judgement or cross-functional decisions.
- Lead Through the Team Coordinator Layer: Directly manage 5–10 Team Coordinators, who manage the wider team of lettings negotiators. Lead the team through a consistent operating rhythm: daily standups, weekly 1:1s, and performance reviews. Coach to raise standards and build a culture of accountability.
- Cross-vertical coordination & feedback: Partner with the Run Operations Managers for Property Management and Payments, and the UK GM to keep the verticals running cohesively. Act as the conduit between the front line and central teams, surfacing issues and needs.
Qualifications & Preferred Background: 8+ years in hands-on operational roles.
Run Operations Manager — Tenant Find employer: Soapbox
At Elliptic, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our team enjoys a dynamic work environment where continuous learning and professional growth are encouraged, alongside competitive benefits and a commitment to work-life balance. Located in a vibrant tech hub, we offer unique opportunities to work with cutting-edge technologies while making a meaningful impact in the world of secure and scalable platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Run Operations Manager — Tenant Find
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Soapbox.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Soapbox? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Soapbox's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Run Operations Manager — Tenant Find
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Run Operations Manager — Tenant Find role at Soapbox, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Soapbox
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Soapbox operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Soapbox. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Soapbox.
