At a Glance
- Tasks: Lead and optimise our payments team, ensuring smooth operations and high performance.
- Company: Join Dwelly, a fast-growing AI-driven lettings platform revolutionising the rental industry.
- Benefits: Competitive salary, potential equity options, and a chance to make a real impact.
- Other info: Dynamic environment focused on innovation and operational excellence.
- Why this job: Be part of a team disrupting a massive industry and improving lives for millions.
- Qualifications: 5+ years in payments or finance operations with strong leadership skills.
The predicted salary is between 56700 - 69300 £ per year.
About Dwelly
Dwelly is a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlord portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve user experiences and increase efficiency of the business. We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.
Position Summary
You’ll operationally run our payments team day-to-day. You’ll line-manage several teams of finance admins across our agencies, own SLAs and processing accuracy, run the arrears process, and be the escalation point for anything payments-related. You’ll partner closely with our Head of Payments, who’s focused on building the next generation of payments automations and products. Your job is to make sure the existing operation runs cleanly - so the building can keep happening. This is a hands-on operator role. Your week is dashboards, 1:1s with team leads, calls about edge cases, and ensuring SOPs adopt.
Key Responsibilities
- Team Performance & Delivery – Own the day-to-day performance of finance admin teams across agencies, including SLAs, processing accuracy, arrears, and adherence to operational playbooks. Ensure teams are consistently delivering against clear performance standards.
- Processing Accuracy & Controls – Drive payment processing errors towards zero by implementing strong QA processes, exception tracking, and feedback loops. Ensure issues are identified early, root-caused effectively, and translated into training or process improvements.
- People Management & Development – Lead, coach, and develop a team of coordinators and finance admins. Set clear scorecards, manage performance, support hiring, and build a strong, scalable team structure across multiple locations.
- Escalations & Cross-Functional Coordination – Act as the first point of escalation for complex payment issues, including landlord/tenant disputes, bank discrepancies, and supplier challenges. Partner closely with other Operations Managers, Heads of Ops, and the UK GM to ensure smooth coordination across verticals and consistent performance across agencies.
Qualifications & Preferred Background
- 5+ years of experience in payments or finance operation at scale.
- Direct line management experience of 20-30+ people, ideally across multiple sites.
- Experience in fast-growing, operationally intensive environments (multi-site / multi-branch).
- Proven track record of managing teams against SLAs using dashboards and clear KPIs.
- Strong Excel and BI skills.
- Comfortable acting as an escalation point for complex or sensitive payment issues.
Preferred Experience
- Experience in lettings, property management, or another regulated client-money environment.
- Strong transferable experience from fintech operations, payroll, or shared services finance.
- Experience scaling teams through high growth (e.g., 5x+ YoY).
Additional Skills & Competencies
- AAT / ACCA / CIMA (part-qualified or qualified).
- Exposure to RPA, low-code tools, or scripting - able to partner with teams on automation initiatives.
- Strong leadership and coaching capability.
- Calm, structured approach to problem-solving.
- Clear communicator with stakeholders at all levels.
- Process-driven mindset with a focus on building and enforcing SOPs.
- Comfortable operating in fast-paced, evolving environments.
Compensation & Benefits
Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success.
Culture & Values
- Customer obsession rather than competitive focus.
- Passion for invention.
- Operational excellence.
- Long-term thinking.
Run Operations Manager — Payments employer: Soapbox
At Elliptic, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our team enjoys a dynamic work environment where continuous learning and professional growth are encouraged, alongside competitive benefits and a commitment to work-life balance. Located in a vibrant tech hub, we offer unique opportunities to work with cutting-edge technologies while making a meaningful impact in the world of secure and scalable platforms.
