About Dwelly
Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.
About Dwelly
Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick‑and‑mort in real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.
We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations
Position Summ
aryWe are seeking an experienced and highly organised Run Operations Manager to be the right hand to the Head of Tenant Find and own the day-to-day execution of the Tenant Find vertical. You will run a team of 20+ people to start, growing to 100+ at scale, across our integrated agencies, through a layer of Team Coordinato
rs.
This role exists to keep the Tenant Find operating model running at steady state, from property listing and marketing, through viewings and applicant screening, to offer acceptance and move-in. The strategy, direction and building of the function will be led by the Head of Tenant Find alongside product, analytics and engineering. Your mandate is to enforce adherence, manage performance, resolve breakdowns, and protect service quality as the business scales and evol
ves.
We are looking for a strong operational leader with proven ability to run large, multi-layered teams in high-volume, KPI-driven environments. Experience in contact centres, BPO, or branch networks is mando
ry.
Key Responsibilities:Tenant Find Operating Model and Perf
- ormanceOwn day-to-day execution of your vertical across all integrated Dwelly agencies: enforce adherence to SOPs, dashboards and performance sta
- ndards.Achieve and surpass ~5 key metrics that matter for Tenant Find every day and every week (e.g. time-to-let, viewing-to-offer conversion, applicant quality, lead response time, holding the line on service quality at all
- times.Track and own leading indicators across a daily, weekly, and monthly cadence; surface emerging risks and intervene before service quality is felt by tenants or lan
- dlords.Own the performance management cycle across Team Coordinators and their teams. Define what good looks like, set clear expectations across both existing and acquired teams, and rigorously drive ou
- tcomes.Act as the escalation point above the Team Coordinator layer, resolving issues from TCs and Managing Directors that require senior judgement or cross functional dec
isions.
Lead Through the Team Coordinat
- or LayerDirectly manage 5–10 Team Coordinators, who in turn manage the wider team of lettings nego
- tiators.Lead the team through a consistent operating rhythm: daily standups, weekly 1:1s, and weekly performance reviews. Coach to raise the bar, set the standard others follow, and build a culture of accountability. Hire and exit decisively. Work in close partnership with the Talent team to keep the pipeli
ne warm.
Cross-vertical coordination &
- feedbackPartner with the Run Operations Managers for Property Management and Payments, the three Heads, and the UK GM to keep the verticals running as one cohesive operation p
- er agencyYou are the conduit between the front line and central teams. Surface what's broken, what's slow, and what tenants and landlords actua
lly need.
Qualifications & Preferred
- Background:8+ years in hands-on operational ... etc )
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Run Operations Manager — Tenant Find in London employer: Soapbox
At Elliptic, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our team enjoys a dynamic work environment where continuous learning and professional growth are encouraged, alongside competitive benefits and a commitment to work-life balance. Located in a vibrant tech hub, we offer unique opportunities to work with cutting-edge technologies while making a meaningful impact in the world of secure and scalable platforms.
