At a Glance
- Tasks: Assist global interior designers with fabrics and wallpapers enquiries in a fast-paced environment.
- Company: Expanding fabrics and wallpapers business with a talented Client Services team.
- Benefits: Opportunities for growth, learning about British workshops, and a positive work culture.
- Other info: Great chance to develop your career in a thriving industry.
- Why this job: Join a dynamic team and make a real impact on client experiences.
- Qualifications: Eagerness to learn and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Due to the expansion of our fabrics and wallpapers business, particularly in North America, our talented Client Services team, based in Leicester, is looking for a team member to develop and grow with us.
You will be working in a fast-paced environment, dealing with pre and post-sale fabrics and wallpapers enquiries from our global interior designer clients.
We’re looking for someone who is eager to grow with experience, ready to learn about our British workshops, and takes pride in creating a seamless, positive experience for clients.
Date posted: 29.04.2026 Client Services Advisor Sales Operations Leicester, UK Application dead[...] employer: Soane Britain
Soane Britain is an exceptional employer located in the vibrant City of Westminster, offering a dynamic work environment that fosters collaboration and innovation. With a strong emphasis on employee growth and development, the company provides ample opportunities for professional advancement while maintaining a positive workplace culture that values each team member's contributions. Joining Soane means being part of a supportive team dedicated to creating meaningful experiences for both employees and clients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Date posted: 29.04.2026 Client Services Advisor Sales Operations Leicester, UK Application dead[...]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Soane Britain. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Soane Britain before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Date posted: 29.04.2026 Client Services Advisor Sales Operations Leicester, UK Application dead[...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Soane Britain:Your cover letter is your chance to shine! Tell us why you want to work at Soane Britain specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Soane Britain!
How to prepare for a job interview at Soane Britain
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
