At a Glance
- Tasks: Support the Client Services team with administrative tasks and ensure a seamless client experience.
- Company: Soane Britain, a leader in British manufacturing of high-quality furniture and design.
- Benefits: Entry-level role with career progression opportunities and a supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real impact on client satisfaction and service.
- Qualifications: Administrative experience, strong communication skills, and attention to detail required.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking applicants for an administrative role in our fast-paced Client Services team, based in Leicester. The successful candidate will have a desire to grow professionally, demonstrate a keen eye for detail and have the ability to multi-task, whilst working with internal departments, to provide a seamless positive client experience.
Purpose of the Position
To provide full administrative support to the Client Services team and Client Development team. This is an entry level position within the Client Services team, with the opportunity to progress your career with gained experience within the workplace. The focus of your role is to process proforma invoices in a timely manner, and to manage the whole process from order through to delivery whilst providing exceptional customer service. Using your Trusted Advisor skills will ensure the execution of a seamless client experience whilst maintaining client relationships. Working in a fast-paced environment, accuracy and the ability to multi-task will be key. You will have a strong attention to detail and excellent communication skills both written and verbally.
Duties and Responsibilities
- Raising proforma invoices and reserves accurately and in a timely manner
- Manage client orders, working with your Associates, communicate any updates using your Trusted Advisor skills
- Responding to customer enquiries over the phone and via email including sample requests, pricing and stock, simple aftercare
- Assist with any other duties as required
Qualifications for the Position
- Office based administrative experience
- Competent using Microsoft packages
- Excellent written and verbal communication skills
- Highly organised and detail-oriented
- Can demonstrate the ability to multi-task
- ZenDesk and relevant industry experience advantageous
Working hours
Monday to Thursday 8:30 AM to 5 PM, Friday 9:30 AM to 5 PM
Client Services Advisor in Leicester employer: Soane Britain
Soane Britain is an exceptional employer, offering a vibrant work culture in Leicester that fosters professional growth and development. With a commitment to British craftsmanship and high-quality materials, employees are part of a team that values attention to detail and collaboration, ensuring a rewarding experience while contributing to the creation of enduring designs. The role of Client Services Advisor not only provides a pathway for career advancement but also allows individuals to engage directly with clients, enhancing their skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Advisor in Leicester
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Soane Britain value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Soane Britain a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Soane Britain!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Soane Britain.
We think you need these skills to ace Client Services Advisor in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Soane Britain!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Soane Britain
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
