HR & Operations Coordinator in City of Westminster

With an uncompromising commitment both to British manufacturing and to our customers worldwide, Soane’s mission is to design and make enduring and life-enhancing furniture, lighting, fabrics, and wallpapers. By working with a network of the finest craftspeople in Britain, we preserve traditional skills and nurture them for future generations. As well as working with independent craft workshops across Britain, we have developed our own substantial in-house manufacturing operations in Leicester and the South of England. We have thriving showrooms in London and New York where our passionate and committed team champions exceptional British craftsmanship.

Purpose of the Position

This role will suit someone who thrives on being a trusted and steady presence in a growing business priding themselves on being reliable, discreet, detail-minded and confident in supporting colleagues across all levels. The HR & Operations Coordinator is responsible for supporting the full employee lifecycle and ensuring the smooth running of HR and office operations. This role underpins Soane’s growing team by providing high-quality support at every stage of the employee journey, ensuring both prospective candidates and existing employees enjoy a seamless and positive experience. Working closely with the HR and Operations teams, this role balances day-to-day administration with proactive support in recruitment, onboarding, employee engagement, and office management. The HR & Operations Coordinator will play a pivotal role in maintaining an efficient, supportive, and welcoming environment that enables people to do their best work.

Duties and Responsibilities

• HR
• Manage Breathe HRIS system, ensuring accurate employee records, data management, and reporting
• Assist in the recruitment process, including job postings, candidate screening, first-line candidate communication, interview coordination and ATS system management
• Prepare employee contracts, conduct reference checks
• Manage new starter documentation and liaise with IT to ensure timely set up of equipment and access
• Facilitate the onboarding process to ensure new hires have a seamless experience
• Assist in managing benefits programs, including enrollment and ongoing support
• Support performance management processes, including Culture Amp 1-2-1, goals setting and performance reviews
• Coordinate exit interviews and ensure smooth off-boarding of departing employees. Manage the return of company property and ensure all administrative tasks are completed
• Provide general HR administrative support, including with HR projects, HR policies implementation and initiatives as required
• Work with the HR Manager to enhance employee engagement, retention and workplace culture in line with Soane Mission, Vision and Values
• Office & Operations
• Support IT procurement and purchasing of office equipment as required
• Manage team’s hardware and software requests
• Approve related invoices and queries where required
• Provide ad-hoc support with various facilities and office management tasks to ensure the smooth running of day-to-day operations
• Work closely with Facilities Coordinator on larger ad-hoc projects such as refurbishments, team moves, H&S matters
• Provide ad-hoc admin support to the CFO, including arranging travel, setting up meetings and coordinating other ad-hoc projects

Qualifications for the Position

• 3+ years of experience in HR administration or operations, preferably within a fast-paced environment
• Strong organisational skills with the ability to manage multiple tasks simultaneously
• Experience with HRIS systems and Microsoft Suite
• Excellent communication skills, both written and verbal
• Ability to handle sensitive information with discretion
• A calm and reliable presence, with the maturity to handle confidential matters and support colleagues with tact and discretion
• Comfortable working both independently and collaboratively in a small team environment