Siteworks Team Leader

Closing date Thursday 20th March 2025

UK, Hybrid

️ Our Perks

Values-driven culture – we’re really proud of our culture.

Drive your own experience

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can

Empowering you to be your most authentic self

• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days – spend these days giving back to your chosen cause
• Religious Celebrations Leave
• Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that\’s encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The Role

Siteworks Team Leader at SO ENERGY

Reporting into our Smart Engagement Manager, Michael White, we’re looking for a Siteworks Team Leader to join the team.

The role of Siteworks Team Leader will be responsible for driving forward the quality and quantity of customer lead appointments and customer’s metering needs along with optimising processes.

What you’ll be getting up to:

• Leading and supporting the siteworks team on delivering successful metering outcomes for our customers based on their requirements
• Delivering on key metrics to drive a successful siteworks function for our customers
• Ensuring joined up customer journeys with key partners such as Customer Services, Registrations, Billing and Marketing
• Support Manager to create agreed customer query hand off points between internal teams
• Process development to include process mapping, continuous improvement and working with product and engineering teams to maximise quality of customer lead bookings
• Manage booking-related support to customers as well as our internal and external teams, so that we can ensure we are making the most of every possible booking opportunity
• Utilising your excellent communication and customer service skills, you will work to actively resolve booking-related complaints both internally and directly with our customers
• Own and maintain relationships with third parties centred around booking appointment performance
• Support Manager with gathering and assessing performance data both from agents and third parties
• Act as an escalation route for our outbound booking teams
• Lead SME within the business for all engagement/pre-installation/ visit initiatives
• Support Engagement Co-ordinator ensuring tasks are covered when on leave (eg AL/Sick), to be outlined with Engagement Manager

This role will be a great fit if:

• Passionate and keen to make a difference in an exciting space within the business
• Experienced in leading a team
• Has the ability to work cross-function with stakeholders of varying seniority
• Excellent communication and organisational skills
• Previous experience in a customer service role
• Competent in navigating IT systems including Microsoft office packages
• Is interested in data analytics and is keen to apply this to day to day tasks as and when required
• Ability to learn new skills and adapt to change in a fast paced environment
• Has the motivation to work independently, as well as planning and prioritising workload accordingly
• Has some prior knowledge of the metering/bookings space

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don’t let our role description hold you back, get applying!

Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear – The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues.

Honest – Transparency is key, whether that\’s providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious – All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive – We are also questioning the Status Quo to see if there is a better way to do things for our customers.

Caring – We care about the work we are doing, our customers and our colleagues.

Sustainable – As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That\’s why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.

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