So Energy in London is seeking a Resource Planning Manager to shape the resource strategy across Customer Operations. You will forecast volumes, oversee the Real Time team, and ensure service levels while collaborating with Heads of Customer Operations.
The role requires expert forecasting, WFM system proficiency (Calabrio), and strong data skills (Excel, SQL, Looker). You will drive scheduling, improve processes, and support a net-zero, customer-centric business.
#J-18808-LjbffrSenior Resource Planning Lead – Customer Operations (Hybrid) employer: So Energy
So Energy is an exceptional employer located in Chiswick, London, offering a hybrid work model that promotes flexibility and work-life balance. With a strong commitment to sustainability and innovation, employees are empowered within a supportive and inclusive culture that values growth and collaboration. The company prioritises continuous learning and provides ample opportunities for professional development, making it an ideal place for those passionate about data and its transformative potential.
