Product Manager

Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!

Location: Chiswick, London - Hybrid, 2 days a week in the office

Sponsorship: We are unable to offer sponsorship for this role

The Role

Reporting to our Product Lead, we are seeking a motivated and customer-focused Product Manager to join So Energy. In this role, you will be a key contributor to the product vertical, collaborating with engineering, design, data, and business teams to deliver innovative and impactful solutions. You will support the Product Lead in driving product strategy, managing roadmaps, and enhancing digital customer experiences. This role requires a detail-oriented professional with strong problem-solving skills, a data-driven mindset, and the ability to balance customer needs with business priorities.

Why So Energy?

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done! We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability. We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact. At So Energy, we take pride in our values‑driven culture. We live and breathe by our six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Sustainable

What you’ll be getting up to in this role:

• Collaborating with the Product Lead to define and execute the product vision, strategy, and roadmap.
• Embedding customers at the centre of product decisions, leveraging data and insights to inform strategies and solve problems.
• Partnering with engineering and design teams to deliver high-quality features and enhancements.
• Using online and offline customer insights, including research, complaints, and reviews, to inform decisions.
• Prioritising product initiatives based on business impact, customer needs, and feasibility.
• Focused on delivering value quickly by identifying the thinnest slice of solutions to test hypotheses.
• Monitoring and analysing product performance metrics to drive continuous improvement.
• Supporting the Product Lead in stakeholder management, ensuring alignment with business goals.
• Championing your product within and outside your team to inspire collaboration and innovation.
• Setting ambitious KPIs and aligning efforts to deliver measurable outcomes.
• Contributing to an Agile culture by participating in sprints, retrospectives, and collaborative planning sessions.
• Acting as an ambassador for the product community, sharing knowledge and fostering best practices within the team.

You’re a great match if you have:

• Proven experience in a product management role, ideally within a digital environment.
• Strong analytical skills with a data-driven mindset to evaluate performance metrics and inform decisions.
• Ability to collaborate effectively with cross-functional teams, including engineering, design, and business stakeholders.
• Exceptional communication skills, capable of presenting ideas and updates to diverse audiences.
• Comfortable managing competing priorities in a fast‑paced environment.
• Familiarity with Agile methodologies and experience working in iterative development cycles.
• Passionate about creating exceptional customer experiences and solving complex problems.
• Experienced in using optimisation tools, journey analysis tools, and customer insight methods.
• Comfortable with ambiguity in a fast‑paced, scaling environment and adaptable to changing market needs.
• Experience in the energy or a highly regulated industry is advantageous but not essential.
• Proven ability to validate assumptions and hypotheses through data and customer feedback.

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don’t tick all the boxes.

Our Hiring Process:

• Talent Screen - 20 minutes Teams call
• Hiring Manager competency-based Interview
• Final stage interview

What’s in it for you?

• Smart Working Charters - Hybrid working – Each team has its own Smart Working Charter. Ask your talent partner for more details.
• Growth & Development - Personalised learning & development budgets – to support your growth journey, L&D buddies to guide you along the way. Educational Sponsorships Internal learning platform – with thousands of valuable resources.
• Pay & Reward - Up to 10% performance bonus – based on company and personal performance. Annual Salary Reviews – to ensure we remain competitive in the market. Commitment to being a real living wage provider.
• Time Off That Matters - Your birthday off – it only comes once a year, so enjoy it! 3 So Giving Days – spend time supporting a cause you care about. Enhanced family leave – supporting you through every life chapter.
• Health & Wellbeing - Unmind – Access to personalised coaching or therapy to support your mental wellbeing. Physical Support – Free eye tests, flu vaccinations. Access to Perkbox – Additional wellbeing & savings benefits. Menopause Policy– To ensure all employees are being taken care off.
• Belonging & Recognition - Affinity Groups – join one of our employee groups to foster meaningful connections. Bi-annual Value Awards – because your hard work deserves recognition. Monthly events – to find balance and bring our team together. Charitable Fundraising – to give back to our communities.

Diversity, Equity, Inclusion & Belonging

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.