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- Tasks: Be the welcoming face of our office, ensuring a smooth and positive experience for everyone.
- Company: Join So Energy, a rapidly growing company focused on sustainability and customer satisfaction.
- Benefits: Competitive salary, performance bonus, and a supportive workplace culture.
- Why this job: Make a real impact by enhancing the workplace experience for your colleagues every day.
- Qualifications: Strong communication skills, customer service mindset, and previous experience in office coordination.
- Other info: Dynamic role with opportunities for personal growth and continuous improvement.
The predicted salary is between 43000 - 53000 £ per year.
Salary: £43,000 - £53,000 + up 10% performance related bonus
Location: Chiswick, London
Sponsorship: We are unable to offer sponsorship for this role
This role requires 5 days per week in the office, Monday to Friday, 8am to 5pm.
The Role:
Our office is a place where people feel welcome, supported, and ready to do their best work. As our Workplace Experience Specialist, you’ll be the go-to person at the heart of our space that keeps our office running smoothly. From greeting visitors and onboarding new starters to keeping supplies stocked and spaces ready, you’ll make sure every detail contributes to a great day at work for everyone here. This role is hands-on, people-focused, and operational in nature. You will be the first point of contact for all office-related matters, taking pride in creating an environment that is organised, inviting, and well maintained. If you enjoy being the go-to person, love creating positive employee experiences, and thrive in a busy, people-centred environment, this is the role for you.
What you’ll be getting up to in this role:
- Act as the welcoming front of house presence, greeting visitors, handling deliveries, and managing post and courier services.
- Open the office each day, ensuring the space is ready for use.
- Coordinate and support new starter onboarding, including building access, welcome packs, and facilities inductions.
- Be the first point of contact for office queries, overseeing the facilities inbox, providing support and escalating issues where necessary.
- Liaise with external vendors and service providers, including cleaning, maintenance and building management, to ensure smooth day-to-day operations.
- Proactively seek opportunities to improve how the office runs from processes to small daily details.
- Implement simple, impactful changes that make the workplace experience even better.
- Collaborate closely with a range of teams and stakeholders from People Operations and Governance to IT and senior leadership to ensure the workplace supports everyone’s needs and adapts as the business evolves.
- Support food ordering and the coordination of team lunches, treats, and small in-office events.
- Oversee basic workplace safety requirements, acting as Fire Warden and first aid coverage, including organising drills and maintaining compliance records.
- Manage access control, visitor management, and security procedures, ensuring safe and secure workplace practices.
- Maintain and order office supplies, snacks, drinks and consumables, ensuring all communal areas are well stocked and presentable.
- Assist with any office change including layout changes, and minor maintenance coordination.
- Contribute to continuous improvement projects, proactively suggesting and implementing changes that make the office run more smoothly and enhance the overall workplace experience.
You’re a great match if:
- You have the ability to work independently and manage multiple competing priorities with a calm, proactive approach.
- A strong customer service mindset and excellent communication skills.
- Highly organised, proactive, and able to manage multiple priorities with attention to detail.
- Confident managing basic budgets and ordering processes.
- Understanding of workplace safety and willingness to complete Fire Marshall and First Aid training (provided).
- Enjoys interacting with people and has a service mindset.
- Comfortable with hands-on tasks, such as restocking supplies.
- Previous experience in reception, customer service, front of house, hospitality, or office coordination.
- Experience liaising with vendors, contractors, and building management.
- A continuous improvement mindset, looking for opportunities to make things run better, smarter, and more smoothly.
- Confident working with a wide variety of teams and stakeholders, building strong relationships and communicating effectively across all levels.
Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don’t tick all the boxes.
Our Hiring Process:
- Talent Screen - 20 minutes
- Teams call
- Interview with our Head of L&D & our Internal Comms & Engagement Manager
- Final stage in-person interview and presentation with our Head of People Operations & People Director
Workplace Experience Specialist in London employer: So Energy
Contact Detail:
So Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Specialist in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news. This will help you connect with the values they care about, like being customer-centric and sustainable.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a welcoming environment, think of examples from your past where you've made someone's day better. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you've managed multiple tasks in a busy environment. They want someone who can juggle priorities while keeping everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at So Energy.
We think you need these skills to ace Workplace Experience Specialist in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and what makes you passionate about this role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Workplace Experience Specialist role. Use keywords from the job description to show us you understand what we're looking for!
Showcase Your People Skills: Since this role is all about creating a positive workplace experience, emphasise your customer service mindset and any relevant experiences where you've made a difference in a team or office environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at So Energy
✨Know the Company Culture
Before your interview, take some time to understand So Energy's values and workplace culture. Familiarise yourself with their commitment to sustainability and customer-centric approach. This will help you align your answers with what they value most.
✨Showcase Your People Skills
As a Workplace Experience Specialist, you'll be interacting with various teams and visitors. Prepare examples of how you've successfully managed relationships or improved experiences in previous roles. Highlight your customer service mindset and ability to handle multiple priorities.
✨Prepare for Practical Scenarios
Expect questions that assess your problem-solving skills and ability to improve office operations. Think of specific instances where you implemented changes that enhanced workplace efficiency or employee satisfaction. Be ready to discuss these in detail.
✨Ask Insightful Questions
At the end of your interview, have a few thoughtful questions prepared. Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This shows your genuine interest in contributing to their mission and helps you gauge if it's the right fit for you.
