Learning & Development Manager (12 Month FTC) in London

Overview

What's in it for you? Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we'll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!

Location: Chiswick, London - Hybrid, 2 days per week in the office

Sponsorship: We are unable to offer sponsorship for this role

The Role

This role is to support the Head of Learning, Performance & Development in ensuring that we meet the business needs for development and in turn support the business achieve their goals through measured L&D interventions. The role is to focus on tech-driven solutions and utilise our internal Learning Management System (LMS) to drive a culture of self-learning and skills-based development. You'll lead a team of engaged L&D professionals, promoting a positive work environment based on autonomy, proactive behaviour, and continuous improvement. You will ensure that we meet our training obligations through robust record management and completion rates of companywide training and identify potential risks. You'll leverage data insights to drive continuous improvement, celebrate success and shape improvement plans.

Why So Energy?

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). We're customer-centric, tech-led, and passionate about sustainability. We're driven to do our best for our customers, for each other, and for our planet. We've built a workplace culture that's supportive, empowering, inclusive, and full of opportunities to grow and make an impact. At So Energy, we live by our six core values: Clear, Honest, Ambitious, Inquisitive, Caring, Sustainable.

Responsibilities

• Manage, mentor, coach and lead a team of L&D trainers to ensure they have the skills to develop and deliver high standard learning interventions
• Define a clear vision, set KPIs, and manage team performance to align with business goals and best practices in learning
• Align L&D interventions and objectives to business goals and emerging external developments in learning approaches
• Work with various departments to identify learning needs, ensuring timely, relevant, and aligned solutions
• Reduce business risk through process mapping, ensure compliance with robust record management, and track company-wide training completion
• Develop and manage learning resources and ensure materials meet high standards and are regularly audited
• Use data to track and analyse the impact of the team and learning interventions to improve outcomes
• Optimise the use and effectiveness of the internal LMS to support a culture of self-learning and skills-based development
• Oversee interventions that address regulatory and compliance requirements and ensure all employees complete and understand our standards
• Build and maintain strong stakeholder relationships and communicate the benefits and progress of the L&D function
• Identify skills and knowledge gaps and seek innovative and efficient ways to resolve
• Champion change and model customer service excellence in actions
• Own, develop and enact the L&D strategy and create plans that make positive changes to the business; support the development of our Leadership community
• Ensure the consistency and success of third parties we support through tailored learning interventions
• Lead on recruitment for the team, including design and evaluating metrics; regularly review headcount

Key Stakeholders: leaders across the business, Energists, People Team Leaders, & The Talent Team

You're a great match if

• An understanding of learning theories
• Leadership skills and the ability to develop this in others
• Strong time management
• Analytical skills and ability to gather and use data
• Stakeholder management
• Demonstrated customer service skills

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don't tick all the boxes.

Hiring Process

• Talent Screen - 20 minutes Teams call
• 1 hour competency-based Interview
• Final stage leadership interview

Benefits & Perks

• Smart Working Charters: Hybrid working – Each team has its own Smart Working Charter. Ask your talent partner for more details.
• Growth & Development: Personalised learning & development budgets – to support your growth journey, L&D buddies to guide you along the way.
• Educational Sponsorships
• Internal learning platform – thousands of valuable resources.
• Pay & Reward: Up to 10% performance bonus – based on company and personal performance
• Annual Salary Reviews – to ensure we remain competitive
• Commitment to being a real living wage provider
• Time Off That Matters: Your birthday off, 3 So Giving Days – spend time supporting a cause you care about, Enhanced family leave – supporting you through every life chapter
• Health & Wellbeing: Unmind – Access to personalised coaching or therapy, Physical Support – Free eye tests, flu vaccinations, Access to Perkbox – Additional wellbeing & savings benefits, Menopause Policy – To ensure all employees are cared for
• Belonging & Recognition: Affinity Groups – join one of our employee groups, Bi-annual Value Awards, Monthly events, Charitable Fundraising

Diversity, Equity, Inclusion & Belonging

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. So Energy is committed to cultivating diversity, equity, inclusion and belonging. We are a global community, and we believe our unique qualities should be celebrated. It's essential to bring your authentic self to work every day, regardless of age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion is part of our culture.