Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to manage warrant execution and support debt recovery actions.
- Company: So Energy, a customer-centric and sustainable energy supplier.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact in a compassionate role while driving towards a net-zero future.
- Qualifications: Experience in team leadership and knowledge of legal processes preferred.
- Other info: Join a supportive and inclusive culture with a focus on sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Our priority is to match the right person to the right role and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!
Location: London / Manchester - Hybrid
Sponsorship: We are unable to offer sponsorship for this role
The Residential Energy Enforcement Operations Team Leader will oversee warrant execution and provide litigation support within the residential energy collections function. The role involves managing a team of Enforcement Specialists and coordinating with third‑party legal partners to pursue debt recovery actions (for example, applying for warrants or court orders) in accordance with regulatory requirements. You will ensure all recovery steps (reminders, pre‑disconnection notices, etc.) are correctly completed, proceeding to enforcement only when appropriate, and that vulnerable customers are treated with extra care. The role balances achieving collections targets (arrears reduction, case resolution, etc.) with a customer‑centric, compassionate approach. This includes strict compliance with Ofgem licence obligations and adherence to industry best practice on vulnerability support.
Reporting to our Payments Manager
Why So Energy? So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). We’re on the road to a net‑zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer‑centric, tech‑led, and passionate about sustainability. We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.
Our Values: Clear, Honest, Ambitious, Inquisitive, Caring, Sustainable
Key Responsibilities:
- Team Leadership: Lead, motivate and manage a small team of Warrant and Litigation Specialists. Provide coaching, training and regular feedback to ensure high performance and adherence to processes. Conduct performance reviews and develop staff to meet team goals.
- Warrant Execution Oversight: Manage the end‑to‑end warrant application and execution process (for example, warrants of entry for meter fitting or debt enforcement). Coordinate internal approvals and scheduling with enforcement agents. Ensure warrants are issued only after all reasonable recovery steps have been taken.
- Litigation Support: Work with the external litigation partner or law firm to prepare and submit court documents (such as charge orders, CCJ applications and warrants). Ensure case files and documentation are maintained accurately.
Enforcement Operations Team Leader in London employer: So Energy
Contact Detail:
So Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Operations Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the role of Enforcement Operations Team Leader. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at So Energy.
We think you need these skills to ace Enforcement Operations Team Leader in London
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and how you align with our values.
Tailor Your Application: Make sure to customise your application for the Enforcement Operations Team Leader role. Highlight your relevant experience in team leadership and compliance, and connect your skills to the responsibilities mentioned in the job description.
Ask About Salary: We believe in open conversations, so if you have any questions about salary expectations, just ask! It’s all part of making sure we’re on the same page, and we’re here to help you understand your options.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to our Talent Team, who are eager to review it and get back to you!
How to prepare for a job interview at So Energy
✨Know Your Stuff
Make sure you understand the role of an Enforcement Operations Team Leader inside out. Familiarise yourself with the responsibilities, especially around warrant execution and litigation support. Being able to discuss specific scenarios or challenges related to debt recovery will show that you're not just interested in the job, but that you’re ready to tackle it head-on.
✨Show Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led and motivated others in the past. Think about times when you provided coaching or feedback, and how you handled performance reviews. This will demonstrate your capability to lead a team effectively.
✨Emphasise Customer Care
So Energy values a customer-centric approach, so be ready to discuss how you would handle vulnerable customers with care. Share any relevant experiences where you balanced achieving targets while ensuring customer satisfaction. This will highlight your alignment with the company’s values.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team dynamics, the challenges they face in enforcement operations, or how they measure success in this role. Asking questions shows your genuine interest in the position and helps you assess if it's the right fit for you.
