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- Tasks: Analyse customer data to enhance experiences and support service improvements.
- Company: Progressive energy company in Greater London focused on customer experience.
- Benefits: Hybrid work model and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences through data-driven insights.
- Qualifications: Relevant degree, strong SQL skills, and experience in customer insights.
- Other info: Join a dynamic team dedicated to improving customer satisfaction.
The predicted salary is between 28800 - 48000 £ per year.
A progressive energy company in Greater London seeks a CX Insights & Service Improvement Analyst to enhance customer experiences through data and insights. This role involves analyzing customer data, supporting service improvements, and collaborating with CX leads to streamline processes and reporting.
The right candidate has a relevant degree, solid SQL abilities, and experience in customer insights. Benefits include a hybrid work model and professional growth opportunities.
Hybrid CX Insights & Service Improvement Analyst employer: So Energy
Contact Detail:
So Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid CX Insights & Service Improvement Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those working in customer experience. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your SQL abilities and any relevant projects you've worked on. This will help you stand out when discussing your experience with potential employers.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to customer insights and service improvement. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Hybrid CX Insights & Service Improvement Analyst
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your SQL abilities and any relevant experience in customer insights. We want to see how your skills can enhance our customer experiences!
Tailor Your Application: Don’t just send a generic application! Customise your CV and cover letter to reflect the specific requirements of the Hybrid CX Insights & Service Improvement Analyst role. It shows us you’re genuinely interested.
Be Data-Driven: Since this role is all about analysing customer data, include examples of how you've used data to drive service improvements in your previous roles. We love seeing real-world applications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at So Energy
✨Know Your Data
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss how you've used data analysis in previous roles to drive customer insights and service improvements. Having specific examples ready will show that you can apply your knowledge effectively.
✨Understand Customer Experience (CX)
Familiarise yourself with the latest trends in customer experience, especially within the energy sector. Be ready to share your thoughts on how data can enhance customer journeys and what strategies you would implement to improve service delivery.
✨Collaboration is Key
This role involves working closely with CX leads, so be prepared to discuss your experience in collaborative environments. Think of examples where you’ve successfully worked with others to streamline processes or improve reporting, as this will highlight your teamwork skills.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's approach to customer insights and service improvement. This not only shows your interest in the role but also gives you a chance to demonstrate your understanding of the importance of data in enhancing customer experiences.
