Metering Specialist in England

Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we will ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us.

Location: Chiswick, London or Manchester - Hybrid

Sponsorship: We are unable to offer sponsorship for this role.

The Role

Reporting to our Metering Team Leader, we are looking for a Metering Specialist to join the team. Metering within So Energy is undergoing an exciting transformation with the introduction of smart metering and transformational new technologies. This role might be for you if you thrive in a fast-paced environment, work well within a team and are passionate about what you do.

So Energy was created because we knew energy suppliers could be better. Since then, we have grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we are not done. We are on the road to a net-zero future, and thanks to our partnership with ESB, we are well on the way. We are customer-centric, tech-led, and passionate about sustainability. We are driven to do our best for our customers, for each other, and for our planet. That is why we have built a workplace culture that is supportive, empowering, inclusive, and full of opportunities to grow and make an impact. At So Energy, we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:

• Clear
• Ambitious
• Inquisitive
• Caring
• Sustainable

What you will be getting up to in this role:

• Providing on-day support for our installers on our rollout of second-generation smart meters.
• Working through reports to resolve issues with our smart meter portfolio.
• Effectively managing a workload of tickets that monitor the progress of problem resolution on specific customer accounts.
• Effectively managing the relationship with our customer base, also by answering inbound contact within the previously defined SLAs.
• Contributing to a "one contact resolution", by reducing the need for customer contact through effective management of customer accounts.
• Maintaining quality service by establishing and enforcing organisation standards.
• Preparing reports by collecting, analysing, and summarising information.
• Being a problem solver, identifying issues and looking for solutions.
• Being flexible, reliable and reactive to customer demand.
• Understanding and monitoring agreed SLAs and acting where appropriate.
• Being a key contributor to process improvements by highlighting ideas to Team Leader.
• Being able to prioritise your workload and adapt to change depending on customer and business requirements.
• Meeting personal and team targets.
• Handling customer enquiries as they come in via our service channels ensuring responses are within agreed SLAs.
• Driving for Results – One Contact Resolution, SLA, Productivity & Quality.

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you do not tick all the boxes.

Talent Screen – 20 minutes Teams call w/c 5th January.

Hiring Manager – competency-based Interview.

What is in it for you?

• Hybrid working – Each team has its own Smart Working Charter. Ask your talent partner for more details.
• Growth & Development: Personalised learning & development budgets – to support your growth journey, L&D buddies to guide you along the way. Educational Sponsorships – like Code First Girls. Internal learning platform – with thousands of valuable resources.
• Pay & Reward: Up to 10% performance bonus – based on company and personal performance. Annual Salary Reviews – to ensure we remain competitive in the market. Commitment to being a real living wage provider.
• Time Off That Matters: Your birthday off – it only comes once a year, so enjoy it. 3 So Giving Days – spend time supporting a cause you care about. Enhanced family leave – supporting you through every life chapter. Unmind – Access to personalised coaching or therapy to support your mental wellbeing. Physical Support – Free eye tests, flu vaccinations. Access to Perkbox – Additional wellbeing & savings benefits. Menopause Policy – To ensure all employees are being taken care of.
• Belonging & Recognition: Affinity Groups – join one of our employee groups to foster meaningful connections. Bi-annual Value Awards – because your hard work deserves recognition. Monthly events – to find balance and bring our team together. Charitable Fundraising – to give back to our communities.

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we are committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It is essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.