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- Tasks: Analyse data to enhance customer experience and provide actionable insights.
- Company: Dynamic energy company in Chiswick, London with a focus on sustainability.
- Benefits: Hybrid role with professional growth opportunities and a supportive culture.
- Why this job: Make a real impact on customer experience while working in a sustainable environment.
- Qualifications: Background in quantitative analysis, solid SQL skills, and customer insights experience.
The predicted salary is between 36000 - 60000 £ per year.
A dynamic energy company in Chiswick, London is looking for a CX Insights & Service Improvement Analyst to enhance customer experience through data analysis and actionable insights.
The ideal candidate will have a background in quantitative analysis, solid SQL skills, and experience in customer insights.
This hybrid role offers opportunities for professional growth and a supportive workplace culture focused on sustainability and customer-centric values.
CX Insights & Service Improvement Analyst employer: So Energy
Contact Detail:
So Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Insights & Service Improvement Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in customer experience or data analysis. A friendly chat can lead to valuable insights and even job referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your quantitative analysis projects and SQL work. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Ace the interview by practising common questions related to customer insights and service improvement. We recommend using the STAR method to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace CX Insights & Service Improvement Analyst
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your quantitative analysis and SQL skills in your application. We want to see how your experience aligns with the role, so don’t hold back on showcasing your expertise!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention how your background in customer insights can enhance our customer experience – we love seeing that connection!
Be Authentic: Let your personality shine through in your written application. We’re all about a supportive workplace culture, so showing us who you are can really make a difference!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at So Energy
✨Know Your Data
Brush up on your quantitative analysis skills before the interview. Be ready to discuss specific data projects you've worked on, especially those that led to actionable insights. This will show your potential employer that you can translate data into meaningful improvements.
✨SQL Savvy
Since solid SQL skills are a must for this role, make sure you can confidently talk about your experience with SQL. Prepare to answer technical questions or even solve a problem on the spot. Practising common SQL queries and scenarios can really help you shine.
✨Customer-Centric Mindset
Understand the company's focus on customer experience. Think of examples from your past work where you enhanced customer satisfaction through your insights. This will demonstrate that you align with their values and can contribute to their mission.
✨Culture Fit
Research the company’s culture and sustainability initiatives. Be prepared to discuss how your personal values align with theirs. Showing that you’re not just a fit for the role but also for the team can set you apart from other candidates.
