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- Tasks: Provide 1st and 2nd line support for Microsoft Dynamics 365 Business Central.
- Company: Join a leading IT services provider with a dynamic team culture.
- Benefits: Enjoy remote work options, competitive salary, and 40 days holiday.
- Why this job: Great opportunity to grow your career in a forward-thinking environment.
- Qualifications: 3+ years in help desk support with strong Microsoft Dynamics 365 knowledge required.
- Other info: Training and certification opportunities in Microsoft Dynamics technologies available.
The predicted salary is between 40000 - 48000 £ per year.
Our client, a leading IT services provider, is seeking multiple Microsoft Dynamics Help Desk Support specialists with expertise in Business Central to join their growing team. This role offers the opportunity to work in a dynamic environment, providing essential support to clients and ensuring the smooth operation of their Microsoft Dynamics 365 Business Central systems.
Key Responsibilities:
- Provide 1st and 2nd line support for Microsoft Dynamics 365 Business Central.
- Diagnose and resolve technical issues related to Business Central, escalating when necessary.
- Assist users with system configuration, troubleshooting, and best practices.
- Collaborate with internal teams and vendors to ensure timely resolution of client issues.
- Deliver excellent customer service, maintaining clear and professional communication.
- Document solutions, common issues, and troubleshooting processes for knowledge sharing.
Key Requirements:
- Previous experience in a help desk or support role within an IT services or ERP environment.
- 3 years + BC Support Desk - Preferably MSP.
- Strong understanding of Microsoft Dynamics 365 Business Central (formerly NAV).
- Experience troubleshooting and supporting users with Business Central configurations, modules, and integrations.
- Familiarity with SQL, Power BI, or Power Platform would be beneficial.
- Excellent problem-solving and analytical skills.
- Strong communication skills with the ability to liaise with both technical and non-technical stakeholders.
What’s on Offer?
- Competitive salary and benefits package.
- Opportunities for training and certification in Microsoft Dynamics technologies.
- A collaborative team environment within a growing IT services provider.
- Hybrid or remote working options depending on location.
- 40 Days Holiday, Great Benefits.
This is an excellent opportunity for a Microsoft Dynamics Help Desk Support professional to take the next step in their career within a forward-thinking IT services company.
Microsoft Dynamics Business Central (BC) Support / Remote employer: So Code Limited
Contact Detail:
So Code Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Dynamics Business Central (BC) Support / Remote
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 Business Central by exploring online resources, forums, and user communities. This will not only enhance your understanding but also show your genuine interest in the platform during any discussions.
✨Tip Number 2
Network with professionals already working in Microsoft Dynamics support roles. Attend webinars or local meetups to connect with others in the field, as they may provide insights or even referrals for job openings.
✨Tip Number 3
Prepare for potential technical assessments by practising common troubleshooting scenarios related to Business Central. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by engaging in mock interviews with friends or mentors. Being able to clearly explain technical concepts to non-technical stakeholders is crucial for this role, so practice articulating your thoughts effectively.
We think you need these skills to ace Microsoft Dynamics Business Central (BC) Support / Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Microsoft Dynamics 365 Business Central support. Include specific examples of how you've diagnosed and resolved technical issues, as well as any experience with SQL, Power BI, or Power Platform.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of Microsoft Dynamics. Mention your previous roles and how they have prepared you for this position, focusing on customer service and problem-solving skills.
Highlight Key Skills: In your application, emphasise your analytical skills and ability to communicate effectively with both technical and non-technical stakeholders. This is crucial for the role, so provide examples of how you've successfully collaborated in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a support role.
How to prepare for a job interview at So Code Limited
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of Microsoft Dynamics 365 Business Central. Be prepared to discuss specific modules, configurations, and any troubleshooting experiences you've had. This will demonstrate your expertise and readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or user queries. Practise articulating your thought process and problem-solving approach, as this will highlight your analytical skills and ability to work under pressure.
✨Emphasise Customer Service Skills
Since the role involves providing support, be ready to discuss your experience in delivering excellent customer service. Share examples of how you've effectively communicated with clients and resolved their issues, showcasing your interpersonal skills.
✨Familiarise Yourself with SQL and Power BI
While not mandatory, having a basic understanding of SQL and Power BI can set you apart from other candidates. If you have any experience with these tools, be sure to mention it during the interview, as it aligns well with the job requirements.
