Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and scale a global support team for a cutting-edge SaaS/AI company.
- Company: Join an innovative, high-growth UK-based SaaS/AI business transforming enterprise operations.
- Benefits: Enjoy a hybrid work model and the chance to work with top global brands.
- Why this job: Shape customer success on a global scale while driving innovation in support processes.
- Qualifications: Experience in leading global support teams in SaaS or AI environments is essential.
- Other info: Must be a UK resident and comfortable working across multiple time zones.
The predicted salary is between 43200 - 72000 £ per year.
Are you a visionary support leader ready to shape the future of customer success on a global scale? We are hiring on behalf of an innovative, high-growth SaaS/AI business looking for a Head of Global Support to lead and scale their international support function.
This is your chance to join a fast-scaling AI-driven software company that’s transforming the way enterprises operate. Backed by major investors and used by some of the world’s most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level.
As Head of Global Support, you’ll own the vision, strategy, and execution of a 24/7 customer support function across multiple regions and time zones. This includes:
- Leading and growing a high-performing global support team
- Building scalable support processes and infrastructure for a fast-moving SaaS/AI environment
- Driving world-class SLAs, CSAT, and customer retention metrics
- Partnering closely with product, engineering, and customer success teams
- Leveraging data, AI tools, and automation to continuously improve support efficiency and experience
What We’re Looking For:
- Proven experience leading global support/customer service teams in a SaaS or AI/ML tech business
- Strong background in scaling support functions through rapid growth (Series B/C and beyond)
- Strategic mindset with hands-on execution capability
- Experience with modern support tooling, AI integration, and remote-first team models
- A passion for delivering exceptional customer experience, at scale
Location: UK-based (hybrid model). Must be comfortable working with global teams across multiple time zones. Must be a UK resident and looking for a new position.
To find out more please… Option 1: Click the apply button, don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand. Option 2: Look for me on LinkedIn, you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard).
Head of Global Support employer: So Code Limited
Contact Detail:
So Code Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Global Support
✨Tip Number 1
Network with professionals in the SaaS and AI industries. Attend relevant conferences or webinars where you can meet potential colleagues or industry leaders. This will not only help you learn more about the field but also increase your chances of being referred for the position.
✨Tip Number 2
Familiarise yourself with the latest trends in customer support technology, especially AI integration. Being knowledgeable about modern support tools will demonstrate your commitment to innovation and efficiency, which is crucial for this role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully scaled support functions in previous roles. Highlighting your strategic mindset and hands-on execution will show that you have the experience needed to lead a global support team effectively.
✨Tip Number 4
Engage with the company's online presence. Follow them on social media, participate in discussions, and share insights related to their industry. This will not only keep you informed but also demonstrate your genuine interest in the company when you apply.
We think you need these skills to ace Head of Global Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Head of Global Support position. Tailor your application to highlight your relevant experience in leading global support teams within a SaaS or AI environment.
Craft a Compelling CV: Your CV should clearly showcase your leadership experience, particularly in scaling support functions during rapid growth phases. Include specific metrics that demonstrate your success in improving customer satisfaction and retention.
Write a Strong Cover Letter: In your cover letter, express your passion for customer experience and how your strategic mindset aligns with the company's vision. Mention any experience you have with modern support tools and AI integration, as these are key aspects of the role.
Highlight Relevant Skills: Make sure to emphasise skills that are crucial for this role, such as team leadership, process optimisation, and data-driven decision-making. Use examples from your past roles to illustrate how you've successfully implemented these skills.
How to prepare for a job interview at So Code Limited
✨Showcase Your Leadership Experience
As a candidate for the Head of Global Support, it's crucial to highlight your previous leadership roles. Share specific examples of how you've successfully led global support teams and scaled operations in a fast-paced environment.
✨Demonstrate Strategic Thinking
Prepare to discuss your strategic mindset and how you've executed plans in previous roles. Be ready to explain how you would approach building scalable support processes and driving key metrics like SLAs and CSAT.
✨Familiarise Yourself with AI Tools
Since the role involves leveraging AI tools and automation, make sure you understand the latest technologies in customer support. Be prepared to discuss how you've integrated these tools into support functions to enhance efficiency.
✨Emphasise Customer Experience Passion
This position requires a strong passion for delivering exceptional customer experiences. Share stories that illustrate your commitment to customer success and how you've improved customer retention in past roles.
