Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the heartbeat of client relationships, ensuring satisfaction and retention.
- Company: Join a fast-growing IT company focused on Microsoft tech solutions.
- Benefits: Enjoy a competitive salary, performance bonuses, and excellent hybrid work options.
- Why this job: Make a real impact by fostering long-term client partnerships in a people-first culture.
- Qualifications: Experience in customer success or relationship management, ideally with IT services.
- Other info: Willingness to travel to client sites is a bonus; bring your energy and positivity!
The predicted salary is between 24000 - 28000 £ per year.
Client Success Executive – Relationship Management & Retention
Salary – £30,000 – £35,000 + 10-15% performance bonus + excellent benefits
Location – Cambridge based | Hybrid
Industry – IT / Microsoft tech
Our client is growing fast, and they’re on the lookout for a Client Success Executive who knows how to keep clients happy, engaged and coming back for more. In this role, you’ll be the heartbeat of the customer journey, ensuring smooth onboarding, meaningful engagement and long lasting partnerships.
You’ll work closely with sales, logistics, and technical teams – acting as the key point of contact for all things client-related (excluding tech support). If you\’re organised, proactive, and thrive in a people-first culture, please apply!
What you’ll be doing:
- Building trusted, long term relationships with key clients
- Driving satisfaction and retention across a growing portfolio
- Guiding customers through onboarding and day-to-day success
- Supporting upsell and expansion conversations alongside sales
- Coordinating product fulfilment with third-party logistics teams
- Spotting risks early and tackling concerns with care and speed
- Acting as the go-to for all non-technical queries and touchpoints
You’ll need:
- A background in customer success or relationship management
- Must have previous experience in IT services, ideally Microsoft-based tech
- Confident, engaging communication – both written and verbal
- A hands-on, problem-solving mindset with a customer-first approach
- UK driving license
Bonus points for:
- Willingness to travel to client sites when needed
- Energy, positivity, and a genuine passion for excellent service
Please don\’t hesitate to reach out if you have any questions!
#J-18808-Ljbffr
Client Success Executive employer: So Code Limited
Contact Detail:
So Code Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Executive
✨Tip Number 1
Familiarise yourself with the company’s products and services, especially those related to Microsoft tech. This knowledge will help you engage confidently with potential clients and demonstrate your understanding of their needs.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to build relationships and drive customer satisfaction. Be ready to discuss specific situations where you successfully resolved client issues or improved retention.
✨Tip Number 4
Demonstrate your proactive mindset by researching common challenges in client success roles within the IT industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
We think you need these skills to ace Client Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or relationship management, particularly in IT services. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your proactive approach. Mention specific examples of how you've built long-term relationships with clients and driven satisfaction in previous roles.
Showcase Communication Skills: Since the role requires confident communication, ensure your application reflects strong written skills. Use clear, engaging language and structure your application logically to make it easy to read.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've tackled challenges in past roles. Emphasise your hands-on, problem-solving mindset and how it has contributed to customer satisfaction and retention.
How to prepare for a job interview at So Code Limited
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how you ensured client satisfaction and retention, as this is crucial for the role.
✨Demonstrate Your IT Knowledge
Since the position requires a background in IT services, brush up on Microsoft technologies and be ready to discuss how you've used them in previous roles. This will show your potential employer that you're well-versed in the industry.
✨Exhibit Your Problem-Solving Mindset
Think of specific instances where you've tackled challenges or resolved client issues effectively. Be prepared to discuss your approach and the outcomes, as this will illustrate your proactive nature.
✨Engage with Enthusiasm
During the interview, let your passion for customer success shine through. Use positive body language and maintain an engaging tone to convey your genuine interest in providing excellent service.
