At a Glance
- Tasks: Help enterprise customers adopt Snyk’s security platform and drive value in their workflows.
- Company: Join Snyk, a leader in secure AI software development with a supportive culture.
- Benefits: Enjoy flexible working hours, generous vacation, health benefits, and professional development opportunities.
- Other info: Inclusive environment that values diversity and supports employee well-being.
- Why this job: Make a real impact by transforming security into an enabler for innovation.
- Qualifications: 5+ years in a customer-facing technical role with strong communication and problem-solving skills.
The predicted salary is between 59400 - 72600 £ per year.
Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk.
As a Senior Technical Success Manager, you will be a trusted, day-to-day partner for our enterprise customers, helping them adopt and get lasting value from Snyk’s Application Security platform. You’ll be the advisor who turns "security" from a blocker into an enabler, guiding engineering and security teams through their DevSecOps journey.
If you are passionate about helping customers navigate change and unlocking business value through data-driven analysis, this is a great opportunity to grow your career at the intersection of technology and customer success.
What You’ll Do:
- Drive adoption and value realization for a portfolio of enterprise customers across their Application Security workflows.
- Build and foster trusted relationships with stakeholders across customer engineering and security teams to support adoption and retention.
- Deliver structured onboarding programs that help customers achieve their security program goals using Snyk’s suite of products.
- Advocate internally for customer needs, partnering with Product, Sales, and Support to flag risks and inform roadmap feedback.
- Prepare and help facilitate business review meetings (QBRs), using data to demonstrate ROI and surface expansion opportunities.
- Coordinate internal and external resources to remove barriers to adoption and resolve technical challenges.
What You Bring:
- 5+ years of experience in a customer-facing technical role, engaging with both practitioners and stakeholders to solve business problems with advanced technologies.
- Experience working closely with technical customers within the Enterprise space in UK/I or EMEA.
- Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
- Experience supporting technical or engineering initiatives, with strong problem-solving and business case skills.
- Strong communication skills, with the ability to facilitate discussions, handle objections, and influence stakeholders from end-users to managers.
- Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.
It’d Be Awesome If You Also…
- Have a developer background, coding experience, or deep familiarity with modern DevOps environments.
- Have experience supporting technical transformation or change management projects.
- Have a history of problem-solving and innovation in developing technology programs.
- Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience.
- Enjoy translating complex technical wins into clear business value—you love a good success story!
We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits & Programs
- Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development.
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers.
- Health benefits, employee assistance plans, and annual wellness allowance.
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances.
Senior Technical Success Manager employer: Snyk
Snyk is an exceptional employer that prioritises a warm and inclusive work environment, fostering a culture of collaboration and innovation. With flexible working hours, generous vacation policies, and a commitment to employee wellness, Snyk empowers its team members to thrive both personally and professionally. As a People Operations Coordinator, you'll have the opportunity to grow within a forward-thinking company that values diversity and encourages the use of AI to enhance processes, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Snyk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Snyk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Technical Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Snyk:Your cover letter is your chance to shine! Tell us why you want to work at Snyk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Snyk!
How to prepare for a job interview at Snyk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
